Advise sought (1 Viewer)

[jomartvr]

Hi,
I purchased some toy soldiers from Spain that were sent registered mail. I received a slip from the USPS saying that I could pick up the package at the post office. I went to collect the package only to be told that they can't find, that is that they lost it in their facility.

Do I have any recourse in this matter or am I out two soldiers?

Thanks
Benjamin

 

[lancer]

Hi,
I purchased some toy soldiers from Spain that were sent registered mail. I received a slip from the USPS saying that I could pick up the package at the post office. I went to collect the package only to be told that they can't find, that is that they lost it in their facility.

Do I have any recourse in this matter or am I out two soldiers?

Thanks
Benjamin

There is a remote possibility that they will find it the package. I had the same experience with a package that went MIA at the central facility. It showed up 2 months later. -- Al

 

[jazzeum]

Ask them to do a tracer or start an investigation; I forget the exact name. That may work. I once shipped a package to Australia and it hadn't shown up for two months. I started an investigation and lo and behold it eventually got shipped and delivered, no thanks to the Jamaica, NY processing facility.

 

[theBaron]

I second Al and Brad. If the Postal Service sent you a slip that it could be picked it, then the package had to arrive somewhere. Ask them to trace it.

I have this happen sometimes, just at the local level. Though I live in Bethlehem, my daily mail is delivered through a post office outside the city limits, in the next township. But before it gets to that office, it comes through the main Bethlehem city PO, and before that, a regional PO for the Lehigh Valley. I've gotten slips left in my mailbox that a package arrived and I could pick it up, and found that it was sent to the city or regional office. It depended on the mailman and what he did with the package, when I wasn't home to accept it. So I could see that yours may be at another facility. I would definitely ask them to trace it.

Prost!
Brad

 

[jomartvr]

Thanks Gentlemen,
I will follow your advise.
Benjamin

 

[Panzer ace]

Thanks Gentlemen,
I will follow your advise.
Benjamin

Benjamin:

Stay with it and keep the pressure on. I had a similar incident happen a few years back and my tenacity finally paid off a couple of months into the post office search.

Best,
Jason