The owner is my friend..He almost passed away 5-6 years ago..He survived serious cancer and at that time, lost his small factory to major flooding in England. For a number of years, he had a decent dealer network, but all went away at the loss of his business...He has tried to pick up the pieces of his life, as a one man show. This has caused him serious order vs time to deliver issues..Regardless of some members experiences, his ebay ratings were decent. I have over a 100 of his figures and I like them alot. He has been sick at times ,for a number of months now, and has cut back on his producing...I do not offer excuses for his shortcomimgs, ( he owes me some 10 sets and I am his friend ). I also will not defend some his issues with others. No matter what is said here, he will always be my friend..........He is still young and has much to learn about business, but I wanted to clear up some of the details offered about this company...Michael