Ship damage--Crockett (1 Viewer)

[whdamon]

Last week I received from Kings X the lastest Crocket figure. A jewel of a piece. Unfortunately when I opened it I found the end of the fiddle was broken off....looks like when the foam insert was put in over the figure, a "overly strong" finger pushed to hard.

In fairness to K&C, before writing this, I notified Kings X by email and within 1 hour I had a reply offering a full replacement. The goodnews here is I have the skills to apply a full repair, and thanked them for their offer, but no replacement was required. The point was to give them a heads up of a potential packaging flaw and if a trend was discovered, to fix it. They seemed most appreicative(sp).

I have always had this kind of reponsive and immediate call to replace anything I was not happy with. It says a lot for this industry, and although a "headsup" to other collectors, the risk here in adding this piece to your collection is zero.

Photos are with the base I made using a "Sea Sponge" shaped as a tree top. Feels right to have Davy bringing up a tune in Kentucky before telling everyone listening "You go to Hell, I'm going to Texas"

Respectfully

Walt Damon

 

[Leadmen]

Nice repair work and the small scene looks great. I really like the tree you made Walt. Thanks for the photos.J

 

[mikemiller1955]

KingsX is a good company...they understand things like this happen...nice repair job Walt...he really looks good too...

 

[Hussar de la Guardia]

Hello Mr.Damon,
Thank you so much for bringing this issue to our attention. The fiddle is a bit delicate and we have addressed the issue with all our staff. As you mention in your post, we at Kings X stand by our product as do most dealers and I am sorry you had to repair your figure. In the future please allow us to replace the figure should there be any damage when you receive our product. Thank you so much for your patronage and by the way love the photo with the new Crockett!
Best Regards
Martin Vasquez
Development Manager
Kings X

 

[marco55]

Hello Mr.Damon,
Thank you so much for bringing this issue to our attention. The fiddle is a bit delicate and we have addressed the issue with all our staff. As you mention in your post, we at Kings X stand by our product as do most dealers and I am sorry you had to repair your figure. In the future please allow us to replace the figure should there be any damage when you receive our product. Thank you so much for your patronage and by the way love the photo with the new Crockett!
Best Regards
Martin Vasquez
Development Manager
Kings X

Classy operation as most are.
Mark

 

[PanzerAce1944]

Good News to hear !!!!! :smile2:

 

[Panzer Meyer]

A toy soldier fixed and ready for battle {sm4}