Brent,
I had a virtually identical experience - I received a package from our good friend Tim Tyler that arrived looking like it had been chosen for a game of box trailer football (I worked my way through college and lawschool as a teamster loading trucks for UPS on the graveyard shift, believe me, the game does exist). When I opened the carton, the John Jenkins boxes were partially crushed and broken at the seams. When I opened the John Jenkins boxes, on the phone with Tim's lovely assistant (I'm happily married, but that young lady's voice definitely perks me up) I found that thanks to John Jenkins' fantastic use of individually cut out packing foam, not a single figure was damaged.