Venting, what a concept (1 Viewer)

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sceic2

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Hello everyone, it’s been awhile since I last posted. I need to ventilate my frustrations with the human race, specifically Ebay buyers.

As an Ebay seller, I have made a very conscience effort to be fair, open and honest. I would expect these things of someone I were to buy from so why should I not act the same.

I have posted over 1,000 items in the past 6-months. My collection is far too large and how am I expected to buy more if I don’t have room for the ones I do have? So, the way I remedy this is to sell some to buy some. Kind-a-like Kelly Bundy’s brain on “Married with Children.” Put something in, then something has to come-out, the brain (toy soldier space) only holds so much.

While a great number of the people I deal with are great buyers; I have been lied too, called a thief, threatened with lawsuits if the item does not appear (and of course when the item is delivered the very next day the suit happy buyer never bothers to tell me that he got it or to apologize for his rude and offensive manners). I have had negative feedback held over my head even when offering to fully refund the purchase price and all shipping (both to and from buyer). I have made refunds and been told that I am the worse seller ever. I have given refunds for suspect reasons, taking the buyers word, and the buyer still leaves a neutral feedback. The way buyers write Emails is astounding. Threats, insinuations, insults, and just plain bad manners are used when a simple please or an explanation would get a much friendlier and more agreeable outcome.

My European buyers are completely different. They are well mannered, easier to deal with (less anger), more understanding and better able to come to an agreeable conclusion to a situation that satisfy both me as a seller and them as a buyer.

And then, AND THEN, Ebay constantly changes their rules or policy regarding seller feedback, final selling fees, no refunds for an item that is refunded, final selling fees based on shipping too, etc. Pay Pal does, Ebay does not issue refunds for fees when a seller issues a refund to a buyer, and so what exactly is a proper charge for something that eventually did not sell? According to Ebay, it’s the same regardless of selling or not. I am surprised that Ebay has not yet started to charge a final value fee for return shipping. I better be quiet, they might like the idea.

I am close to finishing the group of toy soldiers I am willing to part with and complete my selling frenzy. I am tried of the entire process. I am tired of the crap. I am tired of Ebay stealing my money. I am tired of buyers who do not act like mature adult human beings.
 
I've sold a few hundred items on eBay and have had only a few minor issues. I guess it's hit or miss as far as the quality of individuals that you deal with. Just like working in retail, there are lot of people that are not very nice that you have to deal with. Unfortunately these unfortunate instances tend to overshadow all of the good experiences that you have. If you sell alot of items it is inevitable that you will run into someone that will not be happy regardless of what you do. The only thing you can do is post a response to the negative/neutral feedback and move on. As a buyer, if I am interested in purchasing from someone that has negative feedback I always look at what the previous buyer said and then more importantly the response posted by the seller. If i see a seller with several negative feedbacks from different people and the seller has not botrhered to post a response under the feedback....thats when i move on. Do not dispair about the bad apples. Do what you can, if they are still not happy just make sure that you post a response to their feedback...and try to stay cool and level headed ( I know it's hard)
As far as eBay itself goes...they are a MONSTER sized operation now. Unfortunately when a company reaches that size, individual needs can be stomped on.
I had one situation where I bought an item and the seller dropped off the face of the earth after getting payment. It took a few weeks but they refunded payment. Again, experiences with ebay will vary.
Sounds like you've had some bad luck.
For people like me though, eBay is great because I really don't have another viable way to sell things and get a good price. For me, overall the good has outweighed the bad. Sorry you are having such a rough time of it.
 
Hello everyone, it’s been awhile since I last posted. I need to ventilate my frustrations with the human race, specifically Ebay buyers.

As an Ebay seller, I have made a very conscience effort to be fair, open and honest. I would expect these things of someone I were to buy from so why should I not act the same.

I have posted over 1,000 items in the past 6-months. My collection is far too large and how am I expected to buy more if I don’t have room for the ones I do have? So, the way I remedy this is to sell some to buy some. Kind-a-like Kelly Bundy’s brain on “Married with Children.” Put something in, then something has to come-out, the brain (toy soldier space) only holds so much.

While a great number of the people I deal with are great buyers; I have been lied too, called a thief, threatened with lawsuits if the item does not appear (and of course when the item is delivered the very next day the suit happy buyer never bothers to tell me that he got it or to apologize for his rude and offensive manners). I have had negative feedback held over my head even when offering to fully refund the purchase price and all shipping (both to and from buyer). I have made refunds and been told that I am the worse seller ever. I have given refunds for suspect reasons, taking the buyers word, and the buyer still leaves a neutral feedback. The way buyers write Emails is astounding. Threats, insinuations, insults, and just plain bad manners are used when a simple please or an explanation would get a much friendlier and more agreeable outcome.

My European buyers are completely different. They are well mannered, easier to deal with (less anger), more understanding and better able to come to an agreeable conclusion to a situation that satisfy both me as a seller and them as a buyer.

And then, AND THEN, Ebay constantly changes their rules or policy regarding seller feedback, final selling fees, no refunds for an item that is refunded, final selling fees based on shipping too, etc. Pay Pal does, Ebay does not issue refunds for fees when a seller issues a refund to a buyer, and so what exactly is a proper charge for something that eventually did not sell? According to Ebay, it’s the same regardless of selling or not. I am surprised that Ebay has not yet started to charge a final value fee for return shipping. I better be quiet, they might like the idea.

I am close to finishing the group of toy soldiers I am willing to part with and complete my selling frenzy. I am tried of the entire process. I am tired of the crap. I am tired of Ebay stealing my money. I am tired of buyers who do not act like mature adult human beings.

I completely agree with you here. . .

eBay's attitude remind me of the film, Goodfellas when Henry Hill is discribing how the "the hood" works.
"But now the guy's got to come up with Paulie's money every week no matter what. Business bad, screw you, pay me. Oh, you had a fire, screw you, pay me. The place got hit by lightning, huh, screw you, pay me."

This really happened to me . .
Seller ..___I'm asking what I can do about a Buyer giving me 1's on my DSR shipping time and I couldn't ship out because we got 4 blizzards in a row up here, it dumped over 5 Feet of snow.

eBay..___ sir,..you say on your listing that you ship items out in 1 day.

Seller. . ____Ahhh. . come on. .I had a funeral to go to in the same week to ..

eBay,..__then you shouldn't say 1 day shipping time. ., sir

Seller. .__So that's is. . all my hard work, gets shot down because 1 buyer want me to hold his hand till his item get to him. . now I loose my discounts because of an "Act of God", that I have no control over?!!

eBay. .__sir,.. the rules are the same for everbody . .

SCREW YOU... PAY ME..

SCREW YOU....PAY ME. .

SCREW.. ....YOOOUUUU . . PAY ME.
 
I've had about 50 sales on ebay and so far only one bad experience which convinced me not to ship International to certain countries and only to ship by air with a tracking number - too bad it is really expensive.

The only other glitch is a repeat buyer who gives me 4's on the detailed feedback which lowers my overall scores - no idea why even though he has made 10 purchases from me over several months.

I am only selling surplus models (about 200) and when they are gone I'm off ebay. I have been a buyer on ebay since 2001 and have watched as the place has become anti-seller, heavy handed and expensive. I can sympathize with sellers who do a lot of sales. ebay is the only game and sellers are at the mercy of the few crazies out there who are buyers with absolutely no help from ebay. I don't think it is an accident that ebay makes it very easy for volume sellers to lose their good seller discounts.

Terry
 
What drives me nuts is Idiots who leave negative feedback without even contacting the seller, I always offer full money back guarantees if the product is not up to expectations. Then you contact them and they say "oh it's just too much of a hassle to return it" Bull crap! there just Dumbasses!
Ray
 
What drives me nuts is Idiots who leave negative feedback without even contacting the seller, I always offer full money back guarantees if the product is not up to expectations. Then you contact them and they say "oh it's just too much of a hassle to return it" Bull crap! there just Dumbasses!
Ray

I have been able to figure out which of my buyers give me bad DSR's, it not that hard to do. I contacted a buyer and told him how much money I was going to lose because of what he did. He admitted he left the bad DSR's because, " I'm new to eBay and didn't know how it works ". I asked him if he was willing to change the ratings he left me if eBay contacted him about it. He said, no problem and " I would completely understand if you blocked my bidding on your items in the future for what I did to you ". I told him, I like your honesty and I had no problem with his bidding, fine.

So I called eBay and told them what happened . .

eBay,..___sir your not suppose to know who left you the poor ratings, let alone contacting them about it, it's an anonymous system.
( screw you, pay me )

Seller,..___well its not to hard to figure out who these people are that leave poor DSR's, their mostly people with very little feedback themselves.

eBay,...____that may well be so sir.., but you broke eBay rules by contacting the buyer about it and we like to know how you found out which buyer it was so we can "fix that". ( screw you, pay me )

Seller,..are you nuts? I'm not going to tell you anything until you contact this buyer that wants to change his DSR ratings he left me.

eBay,..___did he leave you positive feedback?

Seller,..___ YES, what's that got to do with it?

eBay,..____well sir,.. we can't change the rating he left you unless it was negative feedback. Then we could have contacted him for you about changing his negative rating. ( screw you, pay me )

Seller,..___what? are you kidding me?. . YOUR eBay you can do what ever YOU WANT. .

eBay,..___no sir,..we can't do that.
( screw you, pay me )

Seller,..___Can't do that?..No,..you mean,..you WON'T do that,.. there's a difference.

eBay,..I'm sorry sir..
( screw you, pay me )

Seller,..___LOOK,.. I'm a GOLD seller and you guys make alot of money off me....and if you guys are going to just P*$$ on us Sellers and rob us of all our discounts then at least make it clear to new eBayer's just what poor DSR ratings can do to a Seller's profit margin.......
But, you know what ?....eBay DON'T CARE....you guy's have it rigged that way....your just hoping some idiot new Buyer does exactly what happened to me...RIGHT ?..
Squeeze everything you can out of me,,,,RIGHT???
I HATE EBAY. . this is how you treat ALL SELLER'S. . .we're the people who pay you........why should I work so hard then ?....do you have any Idea how hard you have to work to be a Gold Seller??

eBay,..___yes sir,.. we see you work very hard.....
( Screw you, pay me )

Seller,..___WHAT FOR THEN....why bother....CLICK...I hung up.

I really do hate eBay. . .

SCREW...YOU, PAY ME...
 
What I find hard to believe is that you could actually get ahold of someone live at ebay {eek3} ^&grin

Terry
 
generally i am very lucky in regards to buyers. I have had a handful of truly nasty exchanges and in every batch of auctions, there's always one who is finicky, miserable or just a plain jerk.

the last truly awful experience happened with a fellow forum member from Canada who called and berated me about a K&C box not being the box shown in the photos when it clearly was. He really owes me an apology but he's not man enough to own up to his behavior.

I've had some other stuff happen but nothing like what you've gone through. I've had a few thousand transactions too. But if you have had this number of bad experiences with 1000 or so transactions in a short period of time maybe its time to take a break.

when a scumbag crosses your path they become the focus of your attention. they demand it and will be obnoxious as long as they can.

the best thing you can do is to keep a list, block them and share with us who they are so we can do same.
 
and... this is a a hobby of luxury and expendable income. there are some people out there who want to make a person bleed, beg and jump through hoops for them to spend a few bucks with them.

i had this happen every week in my old shop in NYC. I loved the shop but there were just some people who I really couldn't kick out who would behave that way. Well, some I did kick out.
 

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