Hi Guys,
In response to a few recent “posts” on the forum.
1. ARNHEM FUTURE?
Rest assured we are doing more… it’s just trying to find the right time and place to release ‘em.
2. “Curse of the Tunisian Tiger”
Well, first of all if there had been a “curse” of any description on this great model… me and this forum would’ve heard about it a long, long time ago… About 30 seconds after the release!
Now, a few little facts this “Strictly Limited” item was released over a year ago… November 2007! The original purchaser does say that he bought them but never checked them at the time of purchase. About a month ago he contacted us about the damages and we asked him to contact the dealer from whom he originally purchased the items. That is our “Standard Operating Procedure”.
I have to agree with “AMHUFF1” that a large part of the responsibility for this is with the original buyer i.e.
a) Not inspecting the item upon delivery.
b) Had there been a problem then it could have been dealt with promptly and to everyone’s benefit.
K&C’s policy is always to replace damaged or broken items when reported to us. If a dealer has any problems they notify us immediately and it is replaced or he or she is financially compensated. I’m sure K&C dealers will confirm this.
If a private customer has bought the item directly from us in HK the same applies.
In this case we don’t know how long the original purchaser held onto the boxes before reselling them? We also don’t know how he shipped them or repackaged them? So, problems can and do arise in these circumstances.
No one at K&C wants any of our products to arrive in less than perfect shape however some responsibility must be with the original purchaser as well in checking what they buy… when they buy it.
3. “Wellington’s Comments”
After having read what Wellington had to say I’m still not exactly sure what he meant to say… he professes to still love us but thinks we’re too expensive… OK that’s his opinion, I can live with that. He even thinks I might even be a great guy… Can’t comment on that one, modesty forbids!
Finally, in the last sentence of his original post he declares… “Give a guy an inch and he takes a mile”… please elaborate on that statement.
4. “Alex’s Requests”
1. Drop our prices because you are already paying local tax plus much more than that… I suggest you take that up with your own Governments. It’s those guys who raise, invent and benefit from all those nifty little tax ideas they come up with to deprive you of your hard-earned cash.
2. “Permit dealers to sell below MSRP”
This little beauty has been dealt with lots of times before… here goes again…
a) Dealers deserves to make a decent and reasonable return on their investment.
b) Discounting starts “price wars”.
c) Only the bigger boys survive… smaller dealers go to the wall meaning… less dealers.
d) Less dealers means… less sales… less coverage in the market.
e) Less sales means less new product… more unhappy collectors… read this forum to see how a lot of people want lots of new things… all the time.
I’m sure there’s a whole bunch of people out there who will not agree with what I’ve written BUT (Andy’s favourite word) they are not running a successful company. If they think I’ve got it all wrong and they know better then… Take their life savings (or a big chunk of it) and set up their own toy soldier company and try out all their theories for real!
e) Discounting devalues Product… pure and simple… If you don’t believe me… Where’s the new 21st Century stuff… or the Forces of Valor. Both these companies put their faith in big retailers… Target… Wallmart… Toys ‘R’ Us… who love to discount. And both have lived to regret it.
f) “King & Country who… ?”
On another Toy Soldier Forum a certain Marc T posted the following… “It looks like the K&C fad has ended on the forum, if we do not hear from them every mo, (sic) or two at most, they should be declared dead”.
Well, Marc old buddy, I’ll make a little prediction here and now… K&C and yours truly will be around a lot longer than your particular forum. Reports of our impending doom are greatly exaggerated!
And on that cheerful note I’ll bid one and all a very Merry Christmas and, as we say in bonnie Scotland… A Guid New Year.
Now, you can’t ask more than that… can you?
Love, kisses and lots of great Christmas Pudding.
Andy C.
