Hello all,
Apparently I need to offer some accurate information to put some minds at ease.
Exclusives:
I have explained the exclusive policies at W. Britain many times to collectors at various shows and will offer it here for those that may not have heard the explanation or have been misinformed by others.
Any company, organization or even individual may commission an exclusive from W. Britain as long as they agree to purchase the entire run of the item commissioned. As a courtesy to them and to inform the collectors of the availability we also list it in our catalog and feature it in the Standard, our quarterly magazine.
We do not set the retail price or impose any distribution restrictions of any kind. It is a world market and the entity selling the finished product has complete control of this, including sharing the finished goods with other retailers anywhere in the world.
The Website:
We had to update our website and added some features for E-commerce. There are some issues with the update however, the first being that we cannot process dual currencies. The second is that we cannot service the territories that by contract are serviced by our UK distributor,Bachmann Europe.
They are equally committed to customer service, but I can only comment on what we can do from the home office in the U.S. for our collectors. We have included price lists on the site for UK customers and are trying to work the bugs out of the retailer locator.
As with anything, it is a work in progress.
I hope this clears up some misunderstandings,
Respectfully,
Kenneth Osen
