Broken chain support on supply wagon... (1 Viewer)

quite few years back, when I was collecting K&C armor, I finally picked-up the Winter Tiger, with box and numbered foldout, in perfect condition. a few days later, as I was reading the folder, one of my daughters accidently spilled water on it and it was totally ruined. not knowing what to do, I asked members of this forum, what to do. they said send Andy of K&C an email with your problem. I did, never expecting a suitable answer. a few days later, Fanny (I believe) said they had located a pristine copy for me but unfortunatly it wouldnt have the certificate number on it. I didn't really care, as long as I had the folder. it was a really nice jesture by Andy and the K&C team. by the way, when i did sell the Tiger, the person who bought it didnt care either, he just wanted the Tiger.... who could blame him.....

K&C is a great company...any goodwill gestures are so appreciated by customers...John Jenkins has been overly nice to customers...I'm sure most companies want their customers happy as long as it's not too expensive or time consuming to help...there are no warranties on soldiers after they arrive in good condition...it's nice when they help a customer with a problem...just a bonus that you remember that usually instills loyalty...
 

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