Customer care (1 Viewer)

[RAMC]

Just wanted to drop a line as K&C UK have been getting some stick of late due to influnces on their pricing that are out of their control. They offer a first class service and are interested in their customer base.

Im lucky that I have a large toy shop only a ten minute detour on the way back from the school run. It is a life saver when the wait for the parcel post man seems to long. So long as I don't want the most recent release I can get a quick fix.

When the new releases just tempt me too much then I deal direct and the service is always first class.


Regards all especially the gang at K&C

RAMC

 

[jazzeum]

Although I've only ordered a few times, I couldn't agree more. Everybody at K & C UK is top notch from Mike to Sue to Tony to Dispatch Dave and everybody else who makes it happen for them. My hats are off to you guys.

 

[Rob]

Unrivalled service in my view.When I hear the horror stories of what happens to some packages in the post I think I must be imagining it.My parcels never fail to arrive the next day in perfect condition.On top of this they are all really nice people at K&C UK HQ and go that extra mile for the customer,can't recommend them highly enough.But there is one other thing that sets them apart and puts them amongst the giants of our hobby,they always put out those Mini Mars Bars at the London shows

Rob

 

[Tony Neville]

guys

cheers guys all very much appreciated and i will of course tell the rest of teh K&C UK crew on Monday when i see them.

regards

Tony Neville
K&C UK

 

[Tony Neville]

Just wanted to drop a line as K&C UK have been getting some stick of late due to influnces on their pricing that are out of their control. They offer a first class service and are interested in their customer base.

Im lucky that I have a large toy shop only a ten minute detour on the way back from the school run. It is a life saver when the wait for the parcel post man seems to long. So long as I don't want the most recent release I can get a quick fix.

When the new releases just tempt me too much then I deal direct and the service is always first class.


Regards all especially the gang at K&C



RAMC

Thanks Glynn

Hope you are on the mend and thank you for the kind words

And you make sure you dont get back at it too early take it from me i had pneumonia and plauresy a year ago and still suffering but back to normalish life and training. take your time is my biggest advice

Tony

 

[tdubel]

I can chime in too. The Nevilles are first class all the way, Tony always goes the extra mile and he is a great guy too. Tony, I hope you make Chicago next year for a pint!

Tom

 

[Louis Badolato]

The Nevilles as a family are the paradigm of why this hobby is great. I hope they are represented at the Symposium this year.

 

[forlornhoper]

K&C UK epitomises customer care,what they say is what they do.I consider myself fortunate to live near K&C UK HQ and my visits are always warmly received by mike and tony and their enthusiasm always shines through,there is a comfortabe air of friendliness coupled with a sense of professional business attention to detail and customer expectation and care.Mikes drive at the age of 167 is amazing but his strong coffee is to be avoided at all costs and never,ever talk about model trains,lol.Long may their drive and enthusiasm continue to inspire all who meet them. ken

 

[Rob]

K&C UK epitomises customer care,what they say is what they do.I consider myself fortunate to live near K&C UK HQ and my visits are always warmly received by mike and tony and their enthusiasm always shines through,there is a comfortabe air of friendliness coupled with a sense of professional business attention to detail and customer expectation and care.Mikes drive at the age of 167 is amazing but his strong coffee is to be avoided at all costs and never,ever talk about model trains,lol.Long may their drive and enthusiasm continue to inspire all who meet them. ken

Hey Ken,I didn't know Mike was a fellow Model Railway enthusiast!.I am myself starting to plan and buy for a Wartime layout.Wow Tanks and Trains,I now have two subjects to bother him about!

Rob

 

[thebritfarmer]

Hey Ken,I didn't know Mike was a fellow Model Railway enthusiast!.I am myself starting to plan and buy for a Wartime layout.Wow Tanks and Trains,I now have two subjects to bother him about!

Rob

HO/OO scale Rob?

 

[Rob]

HO/OO scale Rob?

Thats right Scott,I am starting to gather Engines,trucks,coaches,vehicles buildings and accessories from the period 39-45.I had a Hornby railway as a kid and have always wanted to build my own layout.

Rob

 

[thebritfarmer]

Thats right Scott,I am starting to gather Engines,trucks,coaches,vehicles buildings and accessories from the period 39-45.I had a Hornby railway as a kid and have always wanted to build my own layout.

Rob

Awesome I have my Hornby train from when I was a kid. May I suggest superquick as an option for buildings, made of card and easy to put together, very realistic as well. I may get round to setting up a small layout one day also.

 

[Rob]

Awesome I have my Hornby train from when I was a kid. May I suggest superquick as an option for buildings, made of card and easy to put together, very realistic as well. I may get round to setting up a small layout one day also.

Thanks Scott,yes superquick are really good and I will definitely include some of them in my layout.Very much like Toy Soldiers I think Model Railways is another hobby that never lets you go

Rob

 

[Phantom Warrior]

Awesome I have my Hornby train from when I was a kid. May I suggest superquick as an option for buildings, made of card and easy to put together, very realistic as well. I may get round to setting up a small layout one day also.

I have seen Superquick only in 1:72 scale. Does it come in 1:30 or 1:32 scale?

Terry

 

[thebritfarmer]

I have seen Superquick only in 1:72 scale. Does it come in 1:30 or 1:32 scale?

Terry

Just in 1:72 unfortunately. I would be great if they did though !!!

 

[Tony Neville]

guys

Dad has a N gauge set up in his loft which has taken a year or so to build and still growing. Mainly copy of the North East line in UK. loads of engines and carriages!!

Again guys thanks for the kind words i will be sure to pass them on to the team tommorrow on return to work

regards

Tony

 

[Rob]

guys

Dad has a N gauge set up in his loft which has taken a year or so to build and still growing. Mainly copy of the North East line in UK. loads of engines and carriages!!

Again guys thanks for the kind words i will be sure to pass them on to the team tommorrow on return to work

regards

Tony

Tony,does Mike know that the huge London Model Railway exhibition is on at Alexandra Palace the VERY NEXT day after the London show?.He could always pop over there while you pack up?!!

Rob

 

[Tony Neville]

no he doesnt rob!! and i may not tell him as we need to pack up ha ha

 

[Simpson & his donkey.]

May be one day I will buy off of you guys when the Australian dollar is not half the pound.Simmo.

 

[Rob]

no he doesnt rob!! and i may not tell him as we need to pack up ha ha

I tell you what Tony,you escort your dad to the Railway show and leave everything to me to pack.No its no problem I'm sure I can work out what goes in each box

Rob