Hi,
Rick from ONTC/Del Prado USA here. We have had some shipment delays and several figures were sent out of order the past month or so. The following email was sent to all people who subscribe to del Prado. I hope it puts everyone's mind at ease. While there will always be delays and mix-ups due to the shear scope of the project. All figures will be available and we are on top of it. It is very hard to deal with a company that produces so many 100,000s of products but things are going pretty good considering.....
I would also like to add that any customer receiving a figures that is damaged in any way including flaking paint will get a replacement right away. Just let us know.
>>>>>Dear Del Prado Customer,
The August shipment of your subscription to the Napoleonic Cavalry series (Medieval) has been postponed. We order shipments on a monthly basis and were unaware that Spain basically closes down for holidays (vacations) for the entire month of August. Our August shipment was not shipped from Spain until today and will arrive to us the first/second week of September. Therefore there will be no August subscription shipment. Regular shipments of this series will resume in September and ship to you mid month.
Also please note that we may receive some future figures out of numerical sequence but we are keeping track of which figures you have received and you will receive all figures in the series. You do not have to worry about anything, will continue to receive four figures per month and will receive the entire series in the end. I apologize for any inconvenience this may cause. Please feel free to phone us at 248.544.3088 with any questions or concerns.
Sincerely,
Rick Berry
Del Prado USA
Rick from ONTC/Del Prado USA here. We have had some shipment delays and several figures were sent out of order the past month or so. The following email was sent to all people who subscribe to del Prado. I hope it puts everyone's mind at ease. While there will always be delays and mix-ups due to the shear scope of the project. All figures will be available and we are on top of it. It is very hard to deal with a company that produces so many 100,000s of products but things are going pretty good considering.....
I would also like to add that any customer receiving a figures that is damaged in any way including flaking paint will get a replacement right away. Just let us know.
>>>>>Dear Del Prado Customer,
The August shipment of your subscription to the Napoleonic Cavalry series (Medieval) has been postponed. We order shipments on a monthly basis and were unaware that Spain basically closes down for holidays (vacations) for the entire month of August. Our August shipment was not shipped from Spain until today and will arrive to us the first/second week of September. Therefore there will be no August subscription shipment. Regular shipments of this series will resume in September and ship to you mid month.
Also please note that we may receive some future figures out of numerical sequence but we are keeping track of which figures you have received and you will receive all figures in the series. You do not have to worry about anything, will continue to receive four figures per month and will receive the entire series in the end. I apologize for any inconvenience this may cause. Please feel free to phone us at 248.544.3088 with any questions or concerns.
Sincerely,
Rick Berry
Del Prado USA