Do you find this annoying? (1 Viewer)

[Njja]

Oh well, today I also received less then stellar service from one of my regular

dealers......what is going on?

In the current economic situation you would think customer service would

be #1.

Instead I was informed my dealer would "arrange for a replacement" for an

item I received that was damaged.

Arrange with who?

 

[Shannon Reuss]

Thanks for all the kudos guys . I'm glad our attention to customer service and the effort we put into keeping our website current are appreciated. We take these both of these issues very seriously and are constantly striving to come up with new ways to kick it up to the next level to give you the best possible buying and collecting experience. We are always open to your suggestions and feedback in this regard.

Best regards,

 

[skeeterbuck]

I couldn't agree more Shannon. You guys take you busisness seriously and it does show.

I hazzard a guess that some of the other dealers maybe are NOT taking their busisness seriously and that's the part that bothers me most.

 

[Carnahan]

I agree with you 100% Chuck, it is the least they could do. The other thing that bugs me about online shopping is when they can't be bothered to put up pictures of what they are selling.

I cannot STAND it when hobby shops don't put pics up!!!! After working at a web design company, I did learn that having tons of pics will slow your site in some cases, but it is very frustrating to not know what you are buying, especially when you are plunking down a good bit of change on it. This is one of my biggest qualms about brick-and-mortar vs the internet. I can't tell you how many times I have had to search numerous sites to find pics in order to decide whether figures are worth purchasing...that is, if I can find pics at all or if the picture quality is good enough.

As for the order, there is no excuse for at least sending an e-mail letting you know there will be a delay. I have had a number of frustrating experiences where I ordered something and, several days later, received a message stating the product is no longer carried by the company. Isn't there some sort of computer program or software that can remove the item listing once the stock is gone??? I even used to have problems in my pre-computer days when I would call up to order books, talk to a rep who would be on a computer linked to the warehouse and who would confirm a copy was available, then get a postcard a week later stating that the book was out of stock!!! Why could they never click something and reserve a copy!?!? I'm not going to leak the name of that bookstore, but let's just say that you don't see many locations around anymore.

 

[glossman]

Very Annoying !!

A dealer should never offer sale of any items that he does not have in stock.

It is just plain bad business practice.

Best, Raymond.

 

[OzDigger]

I agree that it is annoying when photos are not included and stock holdings are not accurate.

However we sometimes forget that these companies are usually small family operations that often carry a wide range of manufacturers including hundreds of small items such as diorama products. Just think of all the time, labor and expense required to input all these products into a data base