eBay literally stabbed me in the back! (1 Viewer)

[jazzeum]

I'm still selling but I got dinged this week by eBay for a package that I sent to Greece. Unfortunately, the USPS tracking is valueless. I've been checking the Greek post office tracking and I'm hopeful that it will be delivered this week.

What annoyed me was that I received an email from eBay of the claim but the buyer never let me know that he never received it. When I asked him (and we've done business before) he said he thought he sent me an email. Wrong! One hour later eBay finds in his favor and when I protested, they suggested that I not appeal until I know the package was delivered. Great process. He's the only buyer I've had from Greece and I may have to cross Greece off my list.

 

[marco55]

This is a little different situation but I made an offer of $20 for a item,It was buy it now for $29.99 and free shipping or make an an offer. Now maybe I should have bought it but it did have a make an offer option.I get a email from the seller complaining that it would cost them $10 shipping.I responded that the price was fine but they shouldn't have make an offer option if they wasn't going to accept any offers.They responded that I was right so they were going to ban me from buying any of their items.Am I being petty?I want to report them to ebay. I would like some opinions.
Mark

 

[Chuck's Daughter]

Jazzeum, did you ship by Ebay Global shipping? All you have to do is prove they received it and from that point, Ebay became responsible for it. You should not have to refund the money you received. They should reimburse the buyer themselves.

I'm still selling but I got dinged this week by eBay for a package that I sent to Greece. Unfortunately, the USPS tracking is valueless. I've been checking the Greek post office tracking and I'm hopeful that it will be delivered this week.

What annoyed me was that I received an email from eBay of the claim but the buyer never let me know that he never received it. When I asked him (and we've done business before) he said he thought he sent me an email. Wrong! One hour later eBay finds in his favor and when I protested, they suggested that I not appeal until I know the package was delivered. Great process. He's the only buyer I've had from Greece and I may have to cross Greece off my list.

 

[PanzerAce1944]

Wayne...I had someone say 2 days after buying something they realized they ordered the wrong thing and would prefer I didnt ship the item...of course I had already shipped the item. Then they claimed a return because of the item being defective.

Sickening ! E-Bay needs to protect the seller better than just hanging the E-Bay seller's out to dry !!!

Wayne