Ebay Shipping Question (1 Viewer)

[gk5717]

On 2 recent ebay sales the buyer appears to be some forewarding operation that receives the item here in the USA then forwards them to wherever. I sent one to New Jersey I know that one is going to Russia now I'm sending one to Oregon. It has an Asian name so I'm assuming it is going somewhere in Asia. I don't care other than if I insure this thru the USPS how would this work?
Ebay one headache after another.
Gary

 

[Toy Soldier Brigade]

Your covered to the drop shippers address. If they are forwarding the items to other buyers that's all them if there's a problem. Lots of these guys on eBay. Just curious did they ask you to list the auction number on the outside of the box ?

 

[mikemiller1955]

Your covered to the drop shippers address. If they are forwarding the items to other buyers that's all them if there's a problem. Lots of these guys on eBay. Just curious did they ask you to list the auction number on the outside of the box ?

Paul...

are you sure that's right?

there was a big controversy on Ebay a year or two ago about a guy that had a damaged piece returned from the buyer...not the forwarding company...and the seller got stuck with it...

it was an Asian company out of California...

and yes...

usually they ask that you put the Ebay item # on the shipping label or box...

 

[Toy Soldier Brigade]

You are covered to whatever address you ship the item too. If they are shipping the item it's their responsibility fro them to the final destination. I'm assuming you're not shipping to the final destination.

 

[mikemiller1955]

You are covered to whatever address you ship the item too. If they are shipping the item it's their responsibility fro them to the final destination. I'm assuming you're not shipping to the final destination.

yes...

it sounds logical and fair...

but I remember an issue on Ebay...
about this company that would bid on domestic items not offered to Ebay's International audience...

you would ship to them domestically...
and they would forward the item Internationally...
charging a fee to the buyer...

and some seller got stuck on the deal with refunding a damaged or lost piece that was shipped to the International address...

I will try to find the link...

but it does seem that the address you mail to would be the seller's only obligation...

then the forwarding company would inspect the item and take full liability...

 

[Toy Soldier Brigade]

I'm not sure how eBay could hold you responsible for an item that a forwarding service is shipping. The forwarding service is your buyer. The overseas buyer is the forwarding services customer. Not your problem. It's there problem if it's lost or damaged.

 

[mikemiller1955]

Paul...

I can't find the link I'm thinking of...it was a couple of years ago...

but Paul...yes...you are right...

Gary...this is directly off Ebay's site...

line 7........................

Not covered
Buyer's remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller's return policy for return options).
Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).
Duplicate claims through other resolution methods.
Items shipped to another address after original delivery.
Vehicles (see eBay Vehicle Protection), Real Estate, Websites & Business for Sale, Classified Ads, services, and some Business Equipment categories (see eBay Business Equipment Purchase Protection).
Items sold through Sotheby's.
Items purchased on half.com, eBay Wholesale Deals, or eBay Classifieds.

 

[jazzeum]

It's an interesting liability question that I had never considered and I've sold a few items this way. It all depends what the forwarder does with the package when it's received. Is it re-packaged or is just a label slapped on it. Fortunately, never had a problem. Knock on wood ^&grin

 

[uksubs]

Ive had it done to me over a kid toy sent to the USA! It a scam for the buyer to get the item for free ! and get all there money back !!But won't go into details of the sell but I would be Very careful with ebay global shipping program

 

[BLReed]

I have several times had someone in the UK purchase something for me on eBay UK. When they received it,
they slapped a new label on it with postage and Insurance to the US. Not much of a liability there. Seller is liable to
my buyer in the UK as the eBay Buyer. The transaction is closed, done. That's why I paid Royal Mail fees and Insurance.

I've done it several times. Seems the shoe is on the other foot As long as all parties pay their share, who cares.
Unless it's an illegal item, https://www.myus.com/benefits/shipping/customs-help/restrictions/

Incidentally, I never pay Customs, but when I return the favor the UK Customs and VAT are big time.

 

[Toy Soldier Brigade]

It's an interesting liability question that I had never considered and I've sold a few items this way. It all depends what the forwarder does with the package when it's received. Is it re-packaged or is just a label slapped on it. Fortunately, never had a problem. Knock on wood ^&grin

I'm curious why that would make a difference? If he repacks it or just puts a new label on it, it was still delivered to its original destination. Either way, the forwarder would have to pay the shipping to the next address. So that makes them responsible. The only issue I could foresee is if his customer claimed the item arrived damaged, but the forwarder would have to claim that he received it that way. Why would he send a damaged item to his customer? They really couldn't hold you responsible if he claimed it never arrived because you never shipped it. The forwarder paid the shipping to the next destination.

 

[gk5717]

Here is what I can foresee as the problem. The disrtibuter get's the item, does not check it, forewards it to the intended buyer. He get's it. Discovers damage, reports it to the distributer, who then reports it to ebay. How am I the seller going to prove where the damage occurred?
Can I force the buyer to return the item at their expense before any refunds are given?
If that is the case I would think the return shipping cost would not be worth it to the buyer.
Is ebay's international shipping that costly that some one would use this middle man?
Gary

 

[mikemiller1955]

Here is what I can foresee as the problem. The disrtibuter get's the item, does not check it, forewards it to the intended buyer. He get's it. Discovers damage, reports it to the distributer, who then reports it to ebay. How am I the seller going to prove where the damage occurred?
Can I force the buyer to return the item at their expense before any refunds are given?
If that is the case I would think the return shipping cost would not be worth it to the buyer.
Is ebay's international shipping that costly that some one would use this middle man?
Gary

Gary...

you don't have to prove it was unbroken...or where the damage occurred...

the burden of damage or undamaged has left you once it leaves the forwarding company's hands...

it is their liability once they accept and forward it...

the only one that can return it to you is the forwarding company...

if the ship it forward...they assume all responsibility on delivery and condition...

your only job is to get it past their inspection...

now...

how you can prove when it was damaged...

if it is returned to the forwarding company...

is another thing...

they could claim it has never left their possession...

how could you ever prove they lied?

 

[gk5717]

Mike that,s my point!
Gary

 

[mikemiller1955]

Mike that,s my point!
Gary

hahaha...well Gary...I dunno...you were a cop...

and you know crooks know how to be crooked...

no matter what you do...

you're almost always at their mercy when they scheme to get you...

 

[uksubs]

Here is what I can foresee as the problem. The disrtibuter get's the item, does not check it, forewards it to the intended buyer. He get's it. Discovers damage, reports it to the distributer, who then reports it to ebay. How am I the seller going to prove where the damage occurred?
Can I force the buyer to return the item at their expense before any refunds are given?
If that is the case I would think the return shipping cost would not be worth it to the buyer.
Is ebay's international shipping that costly that some one would use this middle man?
Gary

This is what happens when it go to ebay global shipping they just X-ray the parcel to see what in side is not a legal item to ship and then post the item no more ! If the item come missing parts global shipping won't cover the damage but you will as the buyer !

 

[uksubs]

Gary...

you don't have to prove it was unbroken...or where the damage occurred...

the burden of damage or undamaged has left you once it leaves the forwarding company's hands...

it is their liability once they accept and forward it...

the only one that can return it to you is the forwarding company...

if the ship it forward...they assume all responsibility on delivery and condition...

your only job is to get it past their inspection...

now...

how you can prove when it was damaged...

if it is returned to the forwarding company...

is another thing...

they could claim it has never left their possession...


how could you ever prove they lied?

I had this happen to me and the buyer gave no proof of damage when she claim so ebay put a hold on your money for up to thirty days less you agree to refund here money ! It then went to dispute and ebay found in her favour she kept the item and got a full refund !

 

[gk5717]

UKsubs, let me get this right. Buyer claims damage. Does not show proof of damage. Does not return item. And you as a seller still must refund her? I find that a little hard to believe.
Gary

 

[jazzeum]

This whole debate is a little esoteric as we have no actual case of damage, just a bunch of hypotheticals. I'd probably wait to see what happens, probably nothing.

I actually like the freight forwarder idea. The seller doesn't have to worry about overseas shipping and the buyer knows he will safely get his product. It's a win win.

 

[uksubs]

UKsubs, let me get this right. Buyer claims damage. Does not show proof of damage. Does not return item. And you as a seller still must refund her? I find that a little hard to believe.
Gary

Sorry to say it is true also had a US. Buyer claim he never got a item even when I had proof they tried to deliver he put a claim in and got full refund and never saw the car again but as I had proof of postage got my money back but who need that !