Knowledge Sharing (1 Viewer)

[tdubel]

Hi,

I know there are a number of folks like me who buy and sell on ebay as part of the hobby. Periodically you run into nutcases on ebay and I like to share my knowledge when this happens so as to save other's heartache. Long story short, I had a person buy a $12.50 Hachette Napoleonic Marshall. He paid, I sent a thank you email and shipped the item. I never heard from the individual other than while checking tracking, knew he got the item. I then get feedback that says" Nice Item, but the worst communication in my years on ebay" Of course, this was a negative feedback coming from a person with a rating of 293 (wow, that would be a lot of years on ebay huh considering mine is 9,948!) Anyhow, I figure there is a mistake so I email the person asking what is wrong and I get a very aggressive reply. SO, at this point, I simply have reported the abuse to ebay. Anyhow, feel free to pm me for more info, but I have just concluded that there must be something funky in the water in the State of Oklahoma.

Happy ebaying!

TD

 

[gk5717]

Tom one mispoken line. There is "no happy ebaying"!
I know people have to start somewhere but I am always leary of people with like 7 feedbacks. You never know what your dealing with.
Gary

 

[jazzeum]

I know I'm not the best communicator but as long as I indicate it's shipped and provide tracking that should be ok. It what often happens to me as a buyer and it doesn't bother me. As long as a buyer is happy, that's all I care about.

 

[mikemiller1955]

Hi,

I know there are a number of folks like me who buy and sell on ebay as part of the hobby. Periodically you run into nutcases on ebay and I like to share my knowledge when this happens so as to save other's heartache. Long story short, I had a person buy a $12.50 Hachette Napoleonic Marshall. He paid, I sent a thank you email and shipped the item. I never heard from the individual other than while checking tracking, knew he got the item. I then get feedback that says" Nice Item, but the worst communication in my years on ebay" Of course, this was a negative feedback coming from a person with a rating of 293 (wow, that would be a lot of years on ebay huh considering mine is 9,948!) Anyhow, I figure there is a mistake so I email the person asking what is wrong and I get a very aggressive reply. SO, at this point, I simply have reported the abuse to ebay. Anyhow, feel free to pm me for more info, but I have just concluded that there must be something funky in the water in the State of Oklahoma.

Happy ebaying!

TD

wow...

and you got that communication complaint after you took the time to send him a "personal thank you"...

the public is hard to deal with...some people very hard...

I'm guessing he got your purchase confused with another...

call Ebay...

they will probably remove the comment...

 

[Toy Soldier Brigade]

wow...

and you got that communication complaint after you took the time to send him a "personal thank you"...

the public is hard to deal with...some people very hard...

I'm guessing he got your purchase confused with another...

call Ebay...

they will probably remove the comment...

Good luck calling eBay. They will not remove any negative comments. I had a guy a few months ago who bought eight items from me. I even sent him an extra item. He emailed thanking me for my quick delivery and for the extra navy colt revolver I sent him. A few weeks later I'm in my account and I see eight bright red negative feedbacks from this guy in what can only be described as bad broken English. I have no idea what he was complaining about. I contacted him at which time he called me a thief, a bully and accused Me of screwing him (maybe he thought I was the Governor) I called eBay they had a record of all of our communications. They agreed that the feedback was abusive, but that it was against their policy to remove it because the customer indicated they were not happy with the transaction.

I use to list hundreds of items on eBay all the time. At this moment I have one item. EBay can kiss my rear end. Except for the occasional one off item I want to sell, they have been removed from my business selling 100%. I had an eBay rep call me on Friday asking why I recently removed all of my listings and trying to get me to open an eBay store. I gave her the following reasons why:

High seller fees
Customer service worse then the cable company
Antiquated website
Absolutely no support for the people who keep them afloat, THE SELLER
Charging fees on my shipping costs

This is why more people leave eBay then move out of NJ on a Dailey basis.

 

[tdubel]

Good luck calling eBay. They will not remove any negative comments. I had a guy a few months ago who bought eight items from me. I even sent him an extra item. He emailed thanking me for my quick delivery and for the extra navy colt revolver I sent him. A few weeks later I'm in my account and I see eight bright red negative feedbacks from this guy in what can only be described as bad broken English. I have no idea what he was complaining about. I contacted him at which time he called me a thief, a bully and accused Me of screwing him (maybe he thought I was the Governor) I called eBay they had a record of all of our communications. They agreed that the feedback was abusive, but that it was against their policy to remove it because the customer indicated they were not happy with the transaction.

I use to list hundreds of items on eBay all the time. At this moment I have one item. EBay can kiss my rear end. Except for the occasional one off item I want to sell, they have been removed from my business selling 100%. I had an eBay rep call me on Friday asking why I recently removed all of my listings and trying to get me to open an eBay store. I gave her the following reasons why:

High seller fees
Customer service worse then the cable company
Antiquated website
Absolutely no support for the people who keep them afloat, THE SELLER
Charging fees on my shipping costs

This is why more people leave eBay then move out of NJ on a Dailey basis.

WOW, sad but true is all I can say. Yeah, I reported the feedback, but I am not going to waste a lot of time on it. Current update, the idiot must have been contacted by ebay b/c now I just got another nasty and aggressive message telling me to prove it by resending him the emails. I tell you, about the only thing I want to prove right now is the size of my shoe in this jerk's posterior. Either that or I wouldn't mind giving him a Geno Smith special right to the jaw!

TD

 

[Toy Soldier Brigade]

I had the same issue. He was sending me threatening emails to my business email address avoiding the eBay messaging system. eBay could care less. I have been operating my own website for over fifteen years. I have had a few problem customers, but nothing even close to what I have encountered on eBay. When I was contacted by eBay they tried to keep my business by telling me that yes we have fees, but that's because of our customer service and the exposure your items get. I researched the amount of unique hits my site gets and it averages over 1600 hits a day. I can live with that and keep another 14% margin in my pocket every month. eBay is dead to me.

 

[mikemiller1955]

I listed a ring for a girlfriend...

it included the original purchase receipt from the Home Shopping Network stating it was a size 6...

a woman bought it...

when she received it she said it was not a size 6...

it was too small for her finger...

she demanded a $35 refund to cover the cost of resizing it to fit her finger...

I told her no...

she left me negative feedback...

calling me a crook and a liar...

I showed Ebay our correspondence and explained she was trying to extort money from me...

they removed the feedback within 15 minutes...

as much as you hate Ebay...and I hate Ebay...and we all hate Ebay...

it's still the best game available...it's a necessary evil for reselling...

 

[tdubel]

To close the loop on this story, the buyer after calling me a liar about sending him an email, which I re-forwarded and then I was no longer a liar now says the reason I got a negative is because I didn't use the ebay auto ship and mark the item as shipped. NO, instead I sent the guy a personal email? Go figure, this person would rather see in his ebay a check mark as shipped. Last time I checked that was an optional requirement for a seller, I didn't know my feedback hinged on it. I am becoming more and more convinced that I live in a land that includes many morons.

TD

 

[Toy Soldier Brigade]

My latest eBay story then I'm done. An eBay customer from France bought some one sixth helmets from me. I shipped them the next day. Customers automatically get an email confirming their item shipped with a tracking number. I also always send them a tracking number through eBay. He contacts me a few days later and wants to know if I can retrieve his package from the post office and change the the shipping address because he supplied me with the wrong one. He didn't even give me the correct country ! I tell him no, he will have to wait and see if the package comes back to me. Well yesterday he files a non-receipt claim with eBay at which time they pull the funds from my account. I email him and ask why when it was his mistake. He states that he paid for items that he did not receive so it's my fault he did not get them. Luckily in this case eBay imediately sides with me and concludes this guy must have the biggest set of stones in France for even filing this claim. However the case is still being investigated by the crack staff at eBay so who knows what the final outcome will be.

 

[PanzerAce1944]

My latest eBay story then I'm done. An eBay customer from France bought some one sixth helmets from me. I shipped them the next day. Customers automatically get an email confirming their item shipped with a tracking number. I also always send them a tracking number through eBay. He contacts me a few days later and wants to know if I can retrieve his package from the post office and change the the shipping address because he supplied me with the wrong one. He didn't even give me the correct country ! I tell him no, he will have to wait and see if the package comes back to me. Well yesterday he files a non-receipt claim with eBay at which time they pull the funds from my account. I email him and ask why when it was his mistake. He states that he paid for items that he did not receive so it's my fault he did not get them. Luckily in this case eBay imediately sides with me and concludes this guy must have the biggest set of stones in France for even filing this claim. However the case is still being investigated by the crack staff at eBay so who knows what the final outcome will be.

Another fine example of E-Bay Stupidity at its finest ! For them to pull the money from you based upon the given facts, irritates me beyond belief !
Wishing you the best of luck here !

Wayne

 

[jazzeum]

To close the loop on this story, the buyer after calling me a liar about sending him an email, which I re-forwarded and then I was no longer a liar now says the reason I got a negative is because I didn't use the ebay auto ship and mark the item as shipped. NO, instead I sent the guy a personal email? Go figure, this person would rather see in his ebay a check mark as shipped. Last time I checked that was an optional requirement for a seller, I didn't know my feedback hinged on it. I am becoming more and more convinced that I live in a land that includes many morons.

TD

That system actually protects you as a seller. When I ship something I mark it as shipped and enter the tracking number as soon as I have it. In addition, if I have to correspond with a buyer (or seller, if I'm a buyer), I only use the eBay system as that way eBay has a record of it in the event of a dispute. An email will not do that.

In this regard, I find the eBay system to be pretty efficient.

Brad

 

[mikemiller1955]

always...always...always correspond through Ebay's email only...

and be careful what you say...

as you may be using it as your defense if it goes to arbitration...

Ebay's resolutions have always been reasonable to me...

but I do hear horror stories all the time...

 

[tdubel]

The ebay system is fine, but a tracking number is the key. Even like me who doesn't use the system, if I ever get an inquiry, I load the tracking and boom it goes away. Long story short, this moron from Tulsa, OK had a grudge to burn and chose me to do it. I knew that when I inquired politely and got the responses I got and by the way am still getting. I have concluded this guy is a full blown idiot and unfortunately, Ebay has no controls in place for the moron factor. Anytime you get feedback that starts out with "great item" and it is a negative, makes no sense to me. Funny thing is it was delivered within 3 days of payment in exact condition, what more does a buyer want? I know that works for me as I am more of a buyer than seller from a monetary standpoint!

TD