jazzeum
Four Star General
- Joined
- Apr 23, 2005
- Messages
- 38,783
Andy has asked me to post the following:
*****
Hi Guys,
I just got back to Hong Kong yesterday from the UK and would like to address several of the important points raised by comments on the Forum about some of our packaging methods.
1. Every item K&C designs and produces is packaged in, what we hope, is the best and safest way to get from China to Hong Kong to dealers all over the world and then from those dealers to their individual customers.
2. We carefully look at each item and consider what method of packaging we believe to be the best way to safeguard that particular piece or pieces in order that the final end user may get their product in perfect condition.
3. Unfortunately I know of no company (K&C included) who can positively, definitely, guarantee 100% that no item will ever, ever arrive in less than perfect condition. Shipping…airfreight…postal…even dealer handling has a human element…and humans can sometimes get careless.
That’s why we try as much as humanly possible to package items carefully.
An item such as the new WS Motorcycle Combo is a heavy metal object and has to be adequately secured in order not to move in transit. Why do you think big companies like “21Century” and “Forces of Valor” use plastic lined metal ties to hold their product in safely? Obviously, this method does not suit every collector, especially those who want to “resecure” an item. But, and this is important, it suits by far the majority, who get their products safely and want to put it out on display immediately and enjoy it there and then.
4. Cost Savings. I can assure my friend Louis Badolato and others that when K&C looks to make reductions in our costs in order that we can continue to keep our prices reasonable for collectors the one area that we actually spend more on is …packaging.
Surely most K&C collectors must see the improvements and developments of K&C’s efforts in this department over the past few years.
5. Damages
From our experience over the recent past the amount of damages and “returns” to K&C is a fraction of what it was in earlier times. And this at the same time as our production has doubled…trebled and quadrupled.
K&C has always had a very simple, straight forward policy on items damaged in transit.
a) If a K&C dealer receives damaged goods simply email or send a photo of the damages to us and we will replace that item at our cost.
b) If an individual customer who has bought an item directly from K&C has damages exactly the same rule applies.
c) Even if a dealer’s customer receives a damaged item we will provide a free replacement to that dealer providing photo evidence is supplied.
6. Finally, if there were an avalanche or even a steady trickle of K&C damages being returned to dealers we would be told in no uncertain fashion by the vast majority of these same dealers. Most of our dealers know they can call me…email me…fax me…or even send a carrier pigeon and I or any of our great team here will reply virtually immediately.
I’m amazed, surprised and a little confused why Bill Sager chose not to send me his problem cases. We even met personally at Louis’ Symposium in March and he mentioned nothing to me there.
Regretfully, I am sure that there are some members of this Forum who cannot or will not accept any explanation of K&C’s reasons or decisions why we do what we do. However, to the majority of K&C collectors we will continue to strive and search for the best and safest way to get our items to your collections in the best possible condition. That is my pledge.
Best wishes to one and all…sincerely,
Andy C. Neilson
*****
Hi Guys,
I just got back to Hong Kong yesterday from the UK and would like to address several of the important points raised by comments on the Forum about some of our packaging methods.
1. Every item K&C designs and produces is packaged in, what we hope, is the best and safest way to get from China to Hong Kong to dealers all over the world and then from those dealers to their individual customers.
2. We carefully look at each item and consider what method of packaging we believe to be the best way to safeguard that particular piece or pieces in order that the final end user may get their product in perfect condition.
3. Unfortunately I know of no company (K&C included) who can positively, definitely, guarantee 100% that no item will ever, ever arrive in less than perfect condition. Shipping…airfreight…postal…even dealer handling has a human element…and humans can sometimes get careless.
That’s why we try as much as humanly possible to package items carefully.
An item such as the new WS Motorcycle Combo is a heavy metal object and has to be adequately secured in order not to move in transit. Why do you think big companies like “21Century” and “Forces of Valor” use plastic lined metal ties to hold their product in safely? Obviously, this method does not suit every collector, especially those who want to “resecure” an item. But, and this is important, it suits by far the majority, who get their products safely and want to put it out on display immediately and enjoy it there and then.
4. Cost Savings. I can assure my friend Louis Badolato and others that when K&C looks to make reductions in our costs in order that we can continue to keep our prices reasonable for collectors the one area that we actually spend more on is …packaging.
Surely most K&C collectors must see the improvements and developments of K&C’s efforts in this department over the past few years.
5. Damages
From our experience over the recent past the amount of damages and “returns” to K&C is a fraction of what it was in earlier times. And this at the same time as our production has doubled…trebled and quadrupled.
K&C has always had a very simple, straight forward policy on items damaged in transit.
a) If a K&C dealer receives damaged goods simply email or send a photo of the damages to us and we will replace that item at our cost.
b) If an individual customer who has bought an item directly from K&C has damages exactly the same rule applies.
c) Even if a dealer’s customer receives a damaged item we will provide a free replacement to that dealer providing photo evidence is supplied.
6. Finally, if there were an avalanche or even a steady trickle of K&C damages being returned to dealers we would be told in no uncertain fashion by the vast majority of these same dealers. Most of our dealers know they can call me…email me…fax me…or even send a carrier pigeon and I or any of our great team here will reply virtually immediately.
I’m amazed, surprised and a little confused why Bill Sager chose not to send me his problem cases. We even met personally at Louis’ Symposium in March and he mentioned nothing to me there.
Regretfully, I am sure that there are some members of this Forum who cannot or will not accept any explanation of K&C’s reasons or decisions why we do what we do. However, to the majority of K&C collectors we will continue to strive and search for the best and safest way to get our items to your collections in the best possible condition. That is my pledge.
Best wishes to one and all…sincerely,
Andy C. Neilson
