Dodgy dealers!! (1 Viewer)

[MarkeytMaker]

What would you do if you paid top price to a dealer and when you opened the box you found this??

I would like to hear your thoughts on how this could have been prevented? I think I already know the answer but would love to hear why you think it became damaged.

Markey

 

[Cardigan600]

Many thanks to everyone who has posted replies to this thread, I'd never ever used forums up to joining Treefrog's and it's been a great help, so thanks again. Re. the figure, I reckon I can now safely assume that the seller did one of two things; 1..He never checked the contents of the box at all, or 2..he checked and knew about the damage (as it was clear to see when I lifted of the top layer of foam) and decided to go ahead and send it anyway, what with him being in the US and me being in N.Ireland. I have politely asked him to do one of the following.
To refund the payment plus return postage at which point I will within 24 hours ship it back to him. Sadly I no longer have any faith in the seller to send it to him without being re-inbursed first. Or second choice, refund $60 to cover the costs (slim as they are) of trying to obtain the figure if ever it comes up for sale here or on eBay.
Again I'll let you all decide on weather I'm being fair or not. Thanks everyone.

Yo Trooper, think everyone is missing the point here. If you bought this off ebay and paid through Paypal there are no problems. If the seller wont refund the full cost, just go to Paypal and open a claim against him, if he wont refund you Paypal will take the funds out of his account and refund you. This is the beauty of using Payal, its classed as an item received damaged so no problem, or bring it across the border and I will straighten it with a pair of pliers. But Kilted Vampire is right if you are careful with finger and thumb you can bend it back. I have to do this with some Chas Stadden Pewter models the metal being so soft. Anyway welcome to the forum Trooper.
Bernard.

 

[ebayartie]

I would like to hear your thoughts on how this could have been prevented? I think I already know the answer but would love to hear why you think it became damaged.

Markey

Hi Markey, At a guess I would say the damage was when it was originally packaged and If it had the small length of the clear plastic piping on it the damage may have been averted, the old egg carton type foam didn't help either.

 

[JAGCDR]

I guess I have a different perspective. I would have just straightened the bent piece (if that was possible) and then forgotten about it. If it arrived broken, sure, I would have returned it, but just bent? I don't see the big deal. Lots of toys arrive with bent pieces.
If I was a seller, I would never reimburse without receiving the damaged piece back first. As a buyer, I would never ask for that either.
Maybe the seller routinely checks items before shipping, but somehow missed checking this one but sincerely thought that he did check it. Allegations of lying on either side don't really help the situation.

 

[Mitch]

I think the 'deal' as you put it is that if you pay for something which is stated as MIB and it comes otherwise after paying very good money you should not have to fix these things for yourself even if fortunate enough to be able to do so. It can be fixed but, will also require repainting so, there has to be some compensation over this.

Imagine the difference in price if this had been shown prior to sale as the set is damaged. If your happy saying nothing then fine but, if a dealer is less than say honest then you allow this practice to continue with silence.

I would always complain and be compensated and, if the dealer is bona fide will do his best to work with you to resolution.
Mitch

 

[Toy Soldier Brigade]

When these figures first came out I bought them all. I had three that were bent exactly the same way. My opinion is that they were either bend intentionally at the factory since they were all bent at a 90 degree angle. Or they were forced into the boxes some how.

 

[JAGCDR]

I think the 'deal' as you put it is that if you pay for something which is stated as MIB and it comes otherwise after paying very good money you should not have to fix these things for yourself even if fortunate enough to be able to do so. It can be fixed but, will also require repainting so, there has to be some compensation over this.

Imagine the difference in price if this had been shown prior to sale as the set is damaged. If your happy saying nothing then fine but, if a dealer is less than say honest then you allow this practice to continue with silence.

I would always complain and be compensated and, if the dealer is bona fide will do his best to work with you to resolution.
Mitch

Well...your point is a good one, but the situation has always arisen with me when I have bought from a reputable dealer, and something just arrives bent (usually on a new toy soldier). Could I send it back to said dealer? Sure, and the dealer would happily reimburse me. However, I don't have to "fix" anything, just bend a piece of metal on a toy. Sure, there might be a bit of discoloration where it is bent, but I really don't care and some day I might figure out how to re-paint it.
Complaining generates lots of negative energy and rarely changes anyone's behavior, so I avoid it when I can. If you want to make it your mission in life to help correct the practices of unscrupulous people, you have my thanks (and I'm not being sarcastic here), but I really don't want to take that mission on in my life.

 

[Alex]

If you receive a piece that was not like advertised, the seller should either compensate you, accept a return will a full refund including shipping costs.

Now with a piece like that, I would ask either for a full refund or for at least a 25% reduction of the price you paid. Not only do you have to straighten the piece, put you need it to get repainted.. and that will cost you money and time. Maybe this doesn't matter for a 20$ figure ... but for a Kolobob figure costing 700-1000$, I bet most people would ask for a refund in a case like this or a big $ compensation.

Alex