To go back to the start of this thread,there is another aspect that K&C's competion has to take into account.And that is communication.In all my years of collecting(since about 7yrs old!)i have never known a company so open to discussion and converse as K&C.I mean just this morning i posted a question and a very short time later the Manager of the company replies with interest!.
I think Andy's availability and willingness to listen to his customers is both clever and helpful.It all adds up to a very positive customer experience.Speaking personally i think there is definately a K&C world as it were.First we have Andy who comes on this forum to answer questions and give details of upcoming products.Then we have this great forum(thank you shannon,Brad etc)where i learn from experts and have a laugh too.And when it comes to buying here in the UK well what can i say!.We Have Mike,Tony, and Bob who are all very helpful and constantly striving to improve the company.It all makes you feel as if your part of something if you see what i mean.
I know Ana from HB and Blake from NMA are also good at communicating with us customers and i think other companies will have to step up to compete at the highest level too.
Rob