Hello
As the thread 'starter' I started with a simple question as I know people are getting frustrated, but to reply to your statements,
The product will come when it comes.
Trust me, as soon as I am notified new products are coming, you will know!!! I will post a thread about it right away!
We all accept this, but it is being told they are coming and pre order and in some cases pre-pay and wait for weeks and even months after the release date causes frustration, you [as a company] and WB have been informing people that figures/set will be released and they have just not appeared. Therefore this a two way relationship, please only tell us figures/sets are being released when you are sure they will be coming out, as all the other manufacturers do.
I think people have the right to be able question anyone who informs people of new products and takes pre orders etc and then does not deliver, but it should not get rude and abusive, nor should the people complaining receive abuse, which a Treefrogger from Texas has been giving to a UK collector, but he is a site moderator and a friend of yours, so I suggest you start with those closer to you or is it one rule for those people who disagree with you and another for those who are friends?