Figarti Long Tom: Paint Flaking (1 Viewer)

[spartan71]

Does this mean you have to ship a defective piece back to China for repaint? That would subject it to additional shipping/handling risks. This lone saboteur has dealt a heavy blow to Figarti.
Has anyone experienced flaking on the M3A halftrack? So far, mine seems fine.

It might be to early to tell with the halftracks. In one of the threads, Someone said that their Firefly, has paint flaking off. No problem with mine. with me taking it out of the box, at least once a week. But, again. I put a sealant (dullcoat) on mine. And Mind You its a see if it happens kind of a deal. Maybe One day it will still happen. But I know I did my best.

 

[spartan71]

I forgot to say that I got the Quad halftrack. Now I have 10 figarti pieces. With no problems, past the first inspection.

 

[Phantom Warrior]

It might be to early to tell with the halftracks. In one of the threads, Someone said that their Firefly, has paint flaking off. No problem with mine. with me taking it out of the box, at least once a week. But, again. I put a sealant (dullcoat) on mine. And Mind You its a see if it happens kind of a deal. Maybe One day it will still happen. But I know I did my best.

Can sealant stop paint from flaking?

Terry

 

[spartan71]

And Let me just say this. It is my Choice to put Dullcoat on Mine. and it is a wait and see if it happens (paint Flaking off), And by far it is working for my pieces. But there is no guarantee, that in the future it will not happen. So if You use the dull coat. it is Your Choice.

 

[spartan71]

Can sealant stop paint from flaking?

Terry

The paint is suppose to bond to the primer, and the sealant bonds to the paint. So it just a matter of the paint, and primer. being good.. so really no guarantee
. I was painting warhammer minis for over 18 years, There are a lot of primer paints out there, a couple are not so good. I use Games workshop primer. and paints. Non of it has any chips. and Let me say this, the scale of Warhammer mini's are 28mm.

 

[Toy Soldier Brigade]

To me this is an intolerable situation. Why anyone thinks that consumers having to repair manufacturing defects is acceptable is beyond me. Especially at the prices being charged for them. I'm still trying to figure out why none of these vehicles was primed in the first place. I don't care what kind of paint you use. If Mercedes didn't prime their cars, guess what the paint would flake off.

I have given this company multiple chances. I have finally had enough. Why other members feel we need to be forgiving and patient because this is a relatively new company amazes me. This company has been in business for quite a few years now. It's a dog eat dog world out there. If you can not control the quality of your goods going out of your factory stop production and either close or figure it out. They're is only one solution to this problem. Any consumers with damaged vehicles due to manufacturing defects should be allowed to return them to their dealers for a full refund. No questions asked. How else can this be fixed. Are teams of Figarti factory workers going to fly around the planet to repaint tanks ?

Show me some "Shock and Awe" how about a vehicle that makes it to my door in one piece, with no peeling paint, with none of it's pieces missing. That would impress me.

 

[Toy Soldier Brigade]

Rear deck of my Panzer IV.

 

[Phantom Warrior]

Rear deck of my Panzer IV.

Oops - I have that model. I wonder if Figarti has an idea of which of their models are affected by the improper mix? That would be a help if they do.

Terry

 

[spartan71]

Rear deck of my Panzer IV.

You must have the worse luck, If you keep buying Figarti. And it keeps letting you down. Especially if every single one has come broken or has a defect. By the looks of the picture you have, there definitely was no primer used. if there was primer, there will be residue on the model.
Now, as far as I personally buying Figarti. With Figarti, I have gotten a few more models that I personally like (Firefly, Texas Special, The Quad halftrack,
Both 88's), that some other Maker might not make anymore, or it is so far into the future. My interest in this hobby might have waned by then, or is gone. The risk is a trade off for me, and so far the ones that I have kept has not let me down.
Will I still buy Figarti, If something fails. The first one I might let go (just as long as its not a major flaw, Btoken tracks, broken Barrel,
Missaligned piece, etc.), If there is a secomd one(even if I returned it). that would be the one that breaks me, To never buy figarti, again.

 

[Phantom Warrior]

You must have the worse luck, If you keep buying Figarti. And it keeps letting you down. Especially if every single one has come broken or has a defect. By the looks of the picture you have, there definitely was no primer used. if there was primer, there will be residue on the model.
Now, as far as I personally buying Figarti. With Figarti, I have gotten a few more models that I personally like (Firefly, Texas Special, The Quad halftrack,
Both 88's), that some other Maker might not make anymore, or it is so far into the future. My interest in this hobby might have waned by then, or is gone. The risk is a trade off for me, and so far the ones that I have kept has not let me down.
Will I still buy Figarti, If something fails. The first one I might let go (just as long as its not a major flaw, Btoken tracks, broken Barrel,
Missaligned piece, etc.), If there is a secomd one(even if I returned it). that would be the one that breaks me, To never buy figarti, again.

Yes, that does look like bare metal as does the flaked spots on the model of my Texas Priest. Is it possible that the improperly mixed paint took off the primer? Or is it a paint with primer in it or one that doesn't need primer?

Terry

 

[Blowtorch]

. I was painting warhammer minis for over 18 years, There are a lot of primer paints out there, a couple are not so good. I use Games workshop primer. and paints. Non of it has any chips. and Let me say this, the scale of Warhammer mini's are 28mm.

If you've been in that hobby that long, I'm betting you have heard of the Vallejo paint myth that it wears off easily. You believe that? I really have no extensive experience with Vallejo paints

 

[Blowtorch]

To me this is an intolerable situation. Why anyone thinks that consumers having to repair manufacturing defects is acceptable is beyond me.

I was conditioned back in the early days of K&C when there were no forums to publically air frustrations. Learned real fast that repairs were part of the hobby

 

[spartan71]

Yes, that does look like bare metal as does the flaked spots on the model of my Texas Priest. Is it possible that the improperly mixed paint took off the primer? Or is it a paint with primer in it or one that doesn't need primer?

Terry

All metals needs a coat of primer (if you ever touch primer It is a lot more stickier than regular paint), so that is the foundation for the metal and the paint it sticks to each other, So that is why For me the dull coat is the Finishing stage. its like putting a piece of paper and laminating it. If the paint in the Texas Priest (which I have), Is flaking off. Either Figarti never uses primer, Putting too light of a coat, where it is not adhering to anything (metal or paint), Or They are using A primer that may be too thin. And they need to change it.If its the paint, Then You will see the paint peeling off, But should not see the bare metal, You should see the primer. Again, through the years theres a couple of primer products. that are useless, and I do not see them anymore in my hobby shop. but in China, it might be being used. I have to look at my Texas priest. When I come home tonight. And as far as The paint being mixed incorrectly, It could happen. But still The primer should show, The paint shouldn't dissolve the primer too,And show bare metal. And on the off chance that its causing that, Then that is one very caustic paint, that its causing the primer to flake with the paint. to dissolve right to and stops at the metal.

 

[spartan71]

If you've been in that hobby that long, I'm betting you have heard of the Vallejo paint myth that it wears off easily. You believe that? I really have no extensive experience with Vallejo paints

Flames of war (15mm models) paints, are made by Vallejo. and have used it to Fix my BBA-05 Halftracks fender. with No problems.

 

[Gideon]

Yes, maintenance and repairs is a good piece of the hobby, especially as all the makers become more refined and detailed.

In the time I have spent as a store manager, owner and collector of various things, I've learned how to retouch and fix antique toy soldiers all the way up through K&C to soldering to fix some of the HECO models when they arrived with loose pieces.
I even did a pretty good job fixing a resin jagdpanther and wood quad gun and limber both early K&C vehicles and both in Louis' collection.

Those run-on sentences said, it is critical that a maker understands to prime pieces. This had been a real problem with some of the older hobbyists who painstakingly detailed stadden casting and other such figures without priming, only to find a few years later that the paint was flaking off.

I've seen some issues with some of the Russian figures and an old K&C figure here and there. The Frontline resin tanks also suffer from this from time to time.

 

[Vezzolf]

Rear deck of my Panzer IV.

This is Terrible.....NO EXCUSE......We pay too much for these models for this to be ocurring....We should not have to RE-PAIR, RE-PAINT RE-GLUE...or RE-ANYTHING......perhaps a RE-FUND is in order.....SEE POST#47.......RIDICULOUS

 

[Vezzolf]

To me this is an intolerable situation. Why anyone thinks that consumers having to repair manufacturing defects is acceptable is beyond me. Especially at the prices being charged for them. I'm still trying to figure out why none of these vehicles was primed in the first place. I don't care what kind of paint you use. If Mercedes didn't prime their cars, guess what the paint would flake off.

I have given this company multiple chances. I have finally had enough. Why other members feel we need to be forgiving and patient because this is a relatively new company amazes me. This company has been in business for quite a few years now. It's a dog eat dog world out there. If you can not control the quality of your goods going out of your factory stop production and either close or figure it out. They're is only one solution to this problem. Any consumers with damaged vehicles due to manufacturing defects should be allowed to return them to their dealers for a full refund. No questions asked. How else can this be fixed. Are teams of Figarti factory workers going to fly around the planet to repaint tanks ?

Show me some "Shock and Awe" how about a vehicle that makes it to my door in one piece, with no peeling paint, with none of it's pieces missing. That would impress me.

I agree completely...

 

[HistoryfortheAges]

I agree, customers should expect a certain level of reliability for a relatively expensive product... There should be no need to repair a piece unless you have caused the damage yourself or it is expected that over a certain period of time a product faces a certain level of deterioration... In my view it is simply unacceptable...

 

[spartan71]

To me this is an intolerable situation. Why anyone thinks that consumers having to repair manufacturing defects is acceptable is beyond me. Especially at the prices being charged for them. I'm still trying to figure out why none of these vehicles was primed in the first place. I don't care what kind of paint you use. If Mercedes didn't prime their cars, guess what the paint would flake off.

I have given this company multiple chances. I have finally had enough. Why other members feel we need to be forgiving and patient because this is a relatively new company amazes me. This company has been in business for quite a few years now. It's a dog eat dog world out there. If you can not control the quality of your goods going out of your factory stop production and either close or figure it out. They're is only one solution to this problem. Any consumers with damaged vehicles due to manufacturing defects should be allowed to return them to their dealers for a full refund. No questions asked. How else can this be fixed. Are teams of Figarti factory workers going to fly around the planet to repaint tanks ?

Show me some "Shock and Awe" how about a vehicle that makes it to my door in one piece, with no peeling paint, with none of it's pieces missing. That would impress me.

I agree with Vezolf a full Refund should be given to any One that has problems, As far as quality control. I agree too. But what strikes me a little bit, is out of the 90+ Of each model. There are maybe (high estimate, now) 7 that has problems. Not the Whole lot. Or even anything close to it.
Which maybe is because of the disgruntled employee.
And if you do not trust Figarti, Why keep buying?? In future threads you can not complain about it anymore. Its the "Fool me once shame on you, fool me twice then its shame on me" Not unless you are a glutton for punishment.
So again If you do not trust Figarti. Don't buy. That should be your attitude.

 

[Toy Soldier Brigade]

But what strikes me a little bit, is out of the 90+ Of each model. There are maybe (high estimate, now) 7 that has problems. Not the Whole lot. Or even anything close to it.

That's almost 10% of a production run, not good. I would expect numbers like that if the run was more like 900 !

And if you do not trust Figarti, Why keep buying?? In future threads you can not complain about it anymore. Its the "Fool me once shame on you, fool me twice then its shame on me" Not unless you are a glutton for punishment.

Like I said I'm done with them. I will continue to openly complain until my issues with them are resolved. I also forgot to add that dealers should not be made to suffer any final loss because of these problems. If it did come to dealers having to take back defective product Figarti should compensate them the retail price plus any other expenses they incur. I know my dealer has bent over backwards to resolve some of my issues.