To ship back or not to ship back (1 Viewer)

[zblang]

Just got my first figure from Russia that cam broken. I know it happens and not complaining at all, just some advice

I can fix the thing myself, to a point. I can glue the pieces back on, but you will see repair was done. Seller is offering to take it back and do professional repair. If in the USA, not brainer, I'd mail it back in a second. With all issue of mailing to Russia, what would you do?

If mailing, what's the best way? I was looking around and see that UPS won't mail to Russia since it's a pain in the proverbial arse! I don't know what forms etc need to be filled out so was thinking of just going to USPS and having them help me

What are your thoughts?

Thanks
Zach :salute::

 

[marco55]

I would probably see if someone here could fix it.If so I would contact the seller to see if he would refund some of your money.I have a feeling it would be a real headache to send it back there.I have bought 3 figures from Russia this year and they all arrived safe and the shipping time was good but I just have a feeling that if you send it back you will have trouble.JMO.
Mark

 

[jazzeum]

Do you want Mike to fix? Let me know. Only drawback is that I may not want to ship.

 

[zblang]

Brad, I'll let you know
Michael Miller told me about someone under an hr away from me.

I love mIke's work, but doing this, I don't have to ship.

I might have some stuff for mike soon though! I just can't stop myself! {eek3}

 

[jazzeum]

Understood. When it comes to Russian figures, I'm a bit leery about shipping.

 

[joesgis]

Just got my first figure from Russia that cam broken. I know it happens and not complaining at all, just some advice

I can fix the thing myself, to a point. I can glue the pieces back on, but you will see repair was done. Seller is offering to take it back and do professional repair. If in the USA, not brainer, I'd mail it back in a second. With all issue of mailing to Russia, what would you do?

If mailing, what's the best way? I was looking around and see that UPS won't mail to Russia since it's a pain in the proverbial arse! I don't know what forms etc need to be filled out so was thinking of just going to USPS and having them help me

What are your thoughts?

Thanks
Zach :salute::

Hi Zach, I'm sorry to hear that you received a damaged figure from Russia. Depending on what kind of damage the figure sustained, I could probably restore it to like new condition. Please email pics of the damage to me, and I'll let you know what I think. The one thing I can't do (yet) is paint repairs to some areas where there are intricate designs. I can do paint matching and application to any other areas on Russian figures. But please do send some pics. If I think I can fix it, I would fix it for you for free. I wouldn't attempt any repair that I thought might be risky or lead to further damage of the piece. If you do decide to return it to Russia for repair, it will run you about $25.00 if you can fit it in a small flat rate box. If it won't safely fit in a small flat rate box, it will cost around $45.00. These prices are for USPS international priority mail. USPS says it takes 6-10 working days to ship to Russia, but the reality is it takes longer. The Russian postal service is very slow, and most post offices are very backed up. Most Russian manufacturers are in St. Petersburg, so I assume that's where you are shipping. Packages I have sent there usually take 3 to 4 weeks to arrive, maybe longer. If you are shipping to other locations in Russia, it could take even longer still. I hope this helps. Let me know if I can assist further.
Joe

 

[DMNamiot]

Is DHL still operating in the States? They are always running around here in Poland and I see them in Germany as well so I would imagine they are in Russland as well. I have used the US Mail for international mailing and its expensive and usually takes a long time to get where its going, not saying they aren't a good option because I never had any problems when I was using them but they will take the longest. As for forms its not that difficult they have the customs and insurance forms you will need just make sure you have solid contact info on the other end to include a phone number incase they have an issue at the border.

Dave

 

[joesgis]

Hi Zach, I'm sorry to hear that you received a damaged figure from Russia. Depending on what kind of damage the figure sustained, I could probably restore it to like new condition. Please email pics of the damage to me, and I'll let you know what I think. The one thing I can't do (yet) is paint repairs to some areas where there are intricate designs. I can do paint matching and application to any other areas on Russian figures. But please do send some pics. If I think I can fix it, I would fix it for you for free. I wouldn't attempt any repair that I thought might be risky or lead to further damage of the piece. If you do decide to return it to Russia for repair, it will run you about $25.00 if you can fit it in a small flat rate box. If it won't safely fit in a small flat rate box, it will cost around $45.00. These prices are for USPS international priority mail. USPS says it takes 6-10 working days to ship to Russia, but the reality is it takes longer. The Russian postal service is very slow, and most post offices are very backed up. Most Russian manufacturers are in St. Petersburg, so I assume that's where you are shipping. Packages I have sent there usually take 3 to 4 weeks to arrive, maybe longer. If you are shipping to other locations in Russia, it could take even longer still. I hope this helps. Let me know if I can assist further.
Joe

PS: If you do elect to return it to Russia, the only form needed for USPS international priority mail to Russia is "customs declaration CN 22". It's a short and easy document to complete.

 

[PanzerAce1944]

Is DHL still operating in the States? They are always running around here in Poland and I see them in Germany as well so I would imagine they are in Russland as well. I have used the US Mail for international mailing and its expensive and usually takes a long time to get where its going, not saying they aren't a good option because I never had any problems when I was using them but they will take the longest. As for forms its not that difficult they have the customs and insurance forms you will need just make sure you have solid contact info on the other end to include a phone number incase they have an issue at the border.

Dave

DHL is up and running very well here in the U.S.

 

[hotel3alpha]

ZB Lang,

CALL YOUR CONGRESSMAN DANGIT!!! Just kidding...some other funny stuff from another thread. Sounds like joesgis is your man and we will be all waiting to hear about his talent on the repair job. We all know how much you love the Russian figures so that sounds like a real bummer. I would ask the seller to "comp" you though...I have when I had a situation happen with a buyer before. Take some pics and send him a note. It is only fair.

or...

Kelly's Hero's 1970

Crapgame: Then Make a deal.

Big Joe: What kind of deal?

Crapgame: A deal, DEAL! Maybe the guys a Republican. "Business is Business" right?

Anywho, with all the "sanctions" being thrown around in DC against Russia right now your package might wind up in the Urals or worse Kamchatka.

John from Texas

 

[Warrior]

Zach,
What sort of repairs would be needed; depending on what is involved, I'd be glad to take care of it for you for free and this way, you don't have to worry about shipping, just let me know via email or PM, am glad to assist if I can..........if you decide to send it back, as Joe said, it's pretty simple via USPS, send it with insurance and tracking and you shouldn't have a problem, it's up to you in the end.

Regards,
George

 

[McFuglas]

Here's my two cents.

I guess what you choose to do may depend on whether you see this as a one off problem or potentially a recurring problem.
If you only purchase a few figures from Russia each year and so damage is a rare exception, having it fixed locally sounds like a lot less hassle then sending it back.
If however you make lots of purchases from Russia and so the risk of damage goes up substantially, my first choice would be to have the people who created the figures fix them (after all many of them are true works of art).
Only if this option proved fruitless would I then seek another.

Sorry to hear about the damage, it's dreadful when that happens.

 

[Mitch]

I would return it and have them sort it out for you. When you buy figures such as this they are always willing to repair them. whilst they are repairable it is kind of not the point when they come damaged.
Mitch