I would guess .. :rolleyes2: .. that the guarantee SHOULD come from the dealer or store that you are purchasing the item from. If I receive something in the mail or pick up a "in-box" figure and upon opening it, I find it was damaged then the first person I would call is the person I got it from.
NOTE: I have NEVER had one K&C, JJD, Frontline, JD Miniatures, Britains damaged when I took it out of the box. {sm4}.
I did have a couple bad eBay experiences and got a bit burned so now eBay is 99.5% out of my buying picture.
When you deal with the people at Minuteman Toy Soldiers, Crown Toy Soldiers, Hobby Bunker, KingsX, Treefrog and etc.. you know you are protected.
--- Larry