Louis Badolato
Lieutenant General
- Joined
- Apr 25, 2005
- Messages
- 18,218
I give KC a lot of credit for doing so many different lines and products. They have to do a lot of research to get even close. I'm sure there are tons of detail errors that few of us are qualified to even notice or care about. However, they do occasionally make some real lulus that make you wonder. The non-existant Rammjager, Heydrich car, and Hitler reading a WWI map written in English come to mind.
They compound these errors by never explaining or correcting any royal snafu. And instead of viewing comments here as constructive any response is along the line "don't buy it if you don't like" or start your own company. I can understand the sensitivity to investing blood, sweat and tears into this business and then having people complain, but that is not really a customer friendly attitude. When you are in business one of the things you deal with is people complaining - particulary if you screw up. Imagine if Toyota told customers to start their own company if they don't like the defects in their cars.
I don't know if you have ever met Andy in person, or spoken to him on the phone, but I think you may have gotten the wrong impression of him from some of the threads on this forum. I have known Andy for well over ten years, and consider him and his brother Gordon to be good friends. I can tell you that over the years they have always made themselves available to collectors via telephone, e-mail, and in person at the various shows, symposia, and get togethers they attend in the United States (OTSN, Westcoaster, NY Symposium), Great Britain (the London Shows), Europe (Open Houses at Toy Soldier Paris, the German Toy Show) and in Australia last summer.
They have listened to and addressed literally thousands of suggestions, praises and complaints from every collector who chose to take the time to speak with them. They have acted on suggestions (although they ignored my suggestion that they stop making polystone vehicles and return to expensive wood and metal vehicles
Occasionally, Andy, who hears complaints and suggestions pretty much every day, gets tired of it and snaps back "if you don't like it start your own company and do it your way," but that is the exception, not the rule. Andy has made literally thousands of figures, vehicles, aircraft, buildings and dioramas over the past 25 and 1/2 years, and I see folks on this forum jump on him for 5-6 mistakes. That's really not that bad a batting average, considering.
If you want to have a discussion with Andy about a problem you have with a K&C product, or a suggestion for an improvement, change, etc., try sending him an e-mail, or, better yet, speaking to him in person at one of his many appearances. He is charismatic, funny, gregarious and intelligent. You will get a more satifying answer, and, more probably then not, will see him buying more of the many reference books that he purchases at every toy soldier event I have ever seen him attending.