tdubel
Major
- Joined
- Jan 18, 2007
- Messages
- 6,664
As I will stick to the forum rules and not name names publically, there is a UK Vendor that sells higher end painted figures that are kits, etc. and they exhibit at the London Show. My situation - I made a considerable purchase, we agreed on price, I paid. Box comes very quickly, however when shipping this models, they need to be packed in foam, tissue, etc as small parts are fragile, paint is delicate. I received a box that did pack the figures individually, however, utilizing hard styro chips and having movement to figures is a disaster, these are not cheap. Additionally, there was a dispute in clarity in that I received 2 kits unpainted?? That was a *** moment. Beyond that, I contacted the seller/shop and basically received an email blaming customs. SORRY US Customs has never opened a box for me and they didn't this one. Strike 1. Then I was told re read the description on the kit items. SORRY we only talked painted figures - STRIKE 2. Then I was given a blow off with not my problem and good luck. Obviously, STRIKE 3. Solution - Paypal has been notified, they actually have a resolution center and I want a fair partial refund. I have also informed this shop, my business won't be coming their way anytime soon.
I am happy to share who this is as I would not recommend anybody deal with them regardless of how nice there work is, their customer service is not. AND when you are selling high end painted models, customer care and service is a key component or else you should not be selling these items. I should not have to fix and touch up and repair when you are at this end of the spectrum of goods you are selling. I receive items from Russia that are more fragile and arrive flawless.h
Update - in the interim of typing this post, I have "received" a offer to compensate me for 10 pounds..............Yeah right, that seems fair................. You just can't make this up, I question why some people ever go in business. What a joke.
TD
I am happy to share who this is as I would not recommend anybody deal with them regardless of how nice there work is, their customer service is not. AND when you are selling high end painted models, customer care and service is a key component or else you should not be selling these items. I should not have to fix and touch up and repair when you are at this end of the spectrum of goods you are selling. I receive items from Russia that are more fragile and arrive flawless.h
Update - in the interim of typing this post, I have "received" a offer to compensate me for 10 pounds..............Yeah right, that seems fair................. You just can't make this up, I question why some people ever go in business. What a joke.
TD