Ebay photos not accurate (1 Viewer)

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dragon53

Command Sergeant Major
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Mar 8, 2011
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I bought a built Tamiya M60 Desert Storm tank on ebay as shown in the top photo, but when I received the model, instead of being a bright tan as shown in the ebay photo, it is greenish/tan in the two bottom photos (apologies for the poor quality--my camera is dying).
The ebay seller refused to accept a return and explained the difference in the M60's paint differences by saying, "sorry it was probably my phone camera lighting being bad".
The ebay seller has a 100% positive rating, but he posted five ebay photos of the M60 which do not look remotely like the actual model---since he built and painted the M60, I find it hard to believe he did not notice his five ebay photos do not look like the actual model.

Those of you who have appealed to ebay-----can I can get a successful appeal to ebay on this?


EBAY-3.png


EBAY-4.png


EBAY-9.png
 
absolutely you can raise a case with ebay. The item is simply not as described. Ebay almost 100% of the time side with the buyer - if youre not happy you can return it for a full refund. go for it.....Done it many times as a buyer and always win.
 
I'd chalk it up to lighting, I've had similar issues with items I used to photograph under a photographers canopy to list on Ebay, it effected the shading/color in the photos, so I stopped using it.

Not sure what your issue is here; are you claiming he sold you a different built up tank? Did you check his other listings or his sold listings to see if he sold a similar tank in the past or has another one?

I'm having a hard time figuring out what the end game would be of a seller showing one tank and sending another, it makes no sense to me.
 
after reading George's comment...I took another look at the 3 pictures you provided...the first picture appears to be a nice quality photograph...while the next 2 pictures seem to be over exposed in lighting...sometimes the brightness and exposure when editing a photo can be over amplified...in the 2nd and 3rd photo...it seems to go from a greenish/brown...to a gray...still...if you are unsatisfied...contact Ebay...they usually side with the buyer...
 
mikemiller1955 said:
after reading George's comment...I took another look at the 3 pictures you provided...the first picture appears to be a nice quality photograph...while the next 2 pictures seem to be over exposed in lighting...sometimes the brightness and exposure when editing a photo can be over amplified...in the 2nd and 3rd photo...it seems to go from a greenish/brown...to a gray...still...if you are unsatisfied...contact Ebay...they usually side with the buyer...
Click to expand...
I had a similar situation with a buyer of a K & C vehicle, claimed the vehicle he received was not the one in the photo, it was the one in the photo, I used a stock photo, he wanted an actual photo, so I took the brand new in the box vehicle out of the box, took a picture and sent it to him, he claimed what I sent was not what was pictured in the listing, wanted to return it, I denied the return, called Ebay and stated my case, they sided with me, so that ended that, he left me negative feedback, which they deleted.
 
Based on George’s comment I think a good case can be made for both buyer and seller and in such a case I think it’s entirely possible that eBay will side with the seller but why not try anyway. Nothing to lose.
 
It's hard to make a determination because the quality of images two and three is poor / washed out, and picture two appears more yellow than picture three. With what we've seen thus far, ebay will side with the seller.
 
GUYS:
Thanks for the replies.

The M60's ebay listing photos show a bright tan (which is accurate for Desert Storm and what I was looking for), but the model is tan with extremely heavy weathering which gives it a greenish tint---i.e., the model is really a lot, lot darker than the ebay photos.

I asked the seller to return the model because the ebay listing photos do not represent the actual color of the model, which is closer to the middle photo.
Since the seller made and painted the model, he should have known the 5 photos do not look like the real model----his reply to the paint differences was, "sorry it was probably my phone camera lighting being bad"-----so he admitted the ebay photos do not look like the actual model, but unfortunately, my photos are blurred and may not help my cause if I appealed to ebay.

I hoped he had a sense of fairness in that he would see the ebay photos and the actual model have very different paint schemes since, as I mentioned before, he made and painted the model, and he would let me return the model for a refund, but he refused.
 
FWIW, when I sell a figure on eBay, I make sure that I have enough lighting in the room so that the figure in the photo looks like the actual figure. If the photos don’t, I trash them and re-shoot them. Was the seller negligent in taking photos that didn’t look like the actual model? Possibly and at best lazy.
 
I looked up the original listing and the seller did not help with his choice of backgrounds.

The contrast is really lost and it is difficult to discern any true color on the tank.
 
Another topic for another day but I have always wondered how these types of pro-built plastic models get shipped securely and without any damage?
 
As I posted before, the ebay photos are accurate for an M60 in Desert Storm, but the actual model is a lot darker (the M60 model looks like it fought in a Pennsylvania coal mine and not in the Kuwait desert) and the ebay seller admitted his ebay photos are too light compared to the actual model, "sorry it was probably my phone camera lighting being bad"-------but I bought the model based on the ebay photos, which are inaccurate.
When I asked him if I could return the model, he replied no, even though he admitted his ebay photos are inaccurate.
I was hoping he would have some character in accepting a return since he caused the problem and he knows the ebay photos are inaccurate because he made the model and painted it----but he posted the inaccurate ebay photos anyway and will not accept a return.
Unfortunately, my lousy photos did not help my cause.
 
this is right off of Ebay's website...

How to handle a return request as a seller​


You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.

If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy.

How to handle a return request as a seller

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
www.ebay.com www.ebay.com

returns are time sensitive...if you decide to pursue a return...you better get it started as soon as possible...
 
Panzer ace said:
Another topic for another day but I have always wondered how these types of pro-built plastic models get shipped securely and without any damage?
Click to expand...
As a collector and seller, I've received the occassional plastic kit etc, and posted them, they usually arrive okay provided of course they are in app packing material. Most damage on plastic and other fragile goods occurs when someone has put some heavy figures or similar in with lighter or otherwise fragile items. You can count on the heavier item(s) somehow becoming a wrecking ball and smash the lightweights to pieces, I've seen it happen numerous times, upon receipt of those parcels, the loose rattling pieces is usually the first indication :eek:
 
OzDigger said:
As a collector and seller, I've received the occassional plastic kit etc, and posted them, they usually arrive okay provided of course they are in app packing material. Most damage on plastic and other fragile goods occurs when someone has put some heavy figures or similar in with lighter or otherwise fragile items. You can count on the heavier item(s) somehow becoming a wrecking ball and smash the lightweights to pieces, I've seen it happen numerous times, upon receipt of those parcels, the loose rattling pieces is usually the first indication :eek:
Click to expand...
Thanks for the in-depth and real life experienced response.
 
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