Hi Guys,
Another “Happy New Year” to one and all and ... apologies for the late reply on
Tryfon’s complaint of the 30th of last year ...
As has been stated by the many other responders to this thread I make it a particular point to reply to each and every email I receive that’s addressed to me personally or is passed on to me by our sales and marketing team here in head office.
Generally speaking I might receive anywhere from 2 or 3 enquires each day up to as many as a dozen or more on a wide and varied selection of subjects, queries and suggestions.
Personal contact between K&C and our collectors is and always has been of vital importance to the company – both for feedback on what we’re doing presently (or have done in the past) and what we will be doing in the future.
Obviously, when I read
Tryfon’s post I want to find out more ... in order to understand what, went wrong and, of course, how we might remedy that going forward.
So, if I may, can I ask
Tryfon the following :
1.
How many times have you emailed myself and / or K&C ?
2.
When were these emails sent ?
3.
What email address did you use ?
4.
Where in Australia are you based ? And who is your regular K&C dealer?
5.
How can we assist you now?
As many of you guys already know K&C and yours truly value your thoughts, opinions, ideas and suggestions a great deal.
That is just one of the many reasons we actually go and visit and take part in special annual shows and events in the U.S., Australia, Singapore, the U.K., France and Italy and elsewhere in the world. We really enjoy the opportunity to meet and talk with collectors ... often on a
“one-to-one” basis.
For those collectors we cannot get to meet personally or countries that, alas, we cannot visit there are always
emails, letters and even ‘phone calls where we do and can communicate.
So, apologies to “
Tryfon” in advance but now please tell us when, where and how you contacted us and perhaps together we can find out what went wrong!
Best wishes and happy collecting,
Andy
