Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this? (1 Viewer)

[mikemiller1955]

Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

I don't know how to handle this...any suggestions...

lets say you sell 2 separate "buy it now" auctions to the same buyer on Ebay...

each auction has a preset price of $8.00 shipping...

on their 2 "buy it now" purchases...
if he doesn't ask for an combined invoice before paying...
to combine shipping for him at a savings...
and pays both immediately and separately with full shipping ($8.00 per) on each separate piece...
he takes a whipping on the shipping...

how do you reimburse him...

do you do it through Paypal...do you enclose the difference in shipping savings in cash or personal check in his delivery box...do you just ignore it and move on...

if he had asked for a single invoice to combine the cost of the pieces and the combined lower shipping before paying...I would have discounted the shipping on the combined invoices...

what do you do on this?

I had this happen once before with a guy in Canada...I enclosed a personal check in the box to refund him the difference on combined shipping savings...a week later...when he received the item...he sent me an email...

he said..."thank you...concerning the combined shipping refund...but the conversion rate on your American check remitted through a Canadian bank was not worth persuing...but he was genuine in his thank you"...

if the refund is done through Paypal...they take their commission and International conversion fee...which I hate...

I don't want to cheat anyone...how do you handle this...

 

[jazzeum]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

Mike,

This has happened to me and whether or not the buyer asks for it, I refund the excess. In addition, if I have overestimated international shipping by a significant amount (let's say I estimated $20 and it turned out to be $12, which has happened), I will issue a refund. I always do it via paypal.

Brad

 

[Phantom Warrior]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

Mike,

This has happened to me and whether or not the buyer asks for it, I refund the excess. In addition, if I have overestimated international shipping by a significant amount (let's say I estimated $20 and it turned out to be $12, which has happened), I will issue a refund. I always do it via paypal.

Brad

That's what I do. If the shipping estimate or combined savings is $2 or more, I refund through Paypal. The buyer gets the full amount refunded and Paypal refunds it's commision on the amount of the refund. ebay keeps their fee - too bad you gave money back - but it usually is just a small amount.

Terry

 

[theBaron]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

As a buyer, I can say that when something like this has happened, sellers handle it as Brad and Terry have described it. I've had sellers refund me the difference via PayPal.

Also, as a buyer, I became careful after it happened once or twice, to make sure that I contacted the seller, especially when there was a significant time interval between auctions, say, 8 or more hours and ask explicitly to combine shipping.

Prost!
Brad

 

[Toy Soldier Brigade]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

You should be able to send a combined invoice withe the correct shipping on the my eBay page.

 

[mikemiller1955]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

You should be able to send a combined invoice withe the correct shipping on the my eBay page.

yes...the buyer...before he pays...even on a "buy it now" auction...can request a combined invoice with reduced combined shipping...I did this just last week on a 5 lot purchase...

unfortunately...my buyer did not...

I just stuck his refund in cash...in his box where he will be sure to see it when he opens it...

the reason I didn not refund it via Paypal...was I thought he would have to pay a commission on accepting my refund...

and I was afraid if it was International...they would also charge him the higher International rate...

 

[mikemiller1955]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

You should be able to send a combined invoice withe the correct shipping on the my eBay page.

had he requested one...I most certainly would have...

 

[Phantom Warrior]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

As a buyer, I can say that when something like this has happened, sellers handle it as Brad and Terry have described it. I've had sellers refund me the difference via PayPal.

Also, as a buyer, I became careful after it happened once or twice, to make sure that I contacted the seller, especially when there was a significant time interval between auctions, say, 8 or more hours and ask explicitly to combine shipping.

Prost!
Brad

If I have multiple items up for sale and I see that the buyer who just won a bid is also bidding on another item of mine, I e-mail him to wait on paying because I will combine shipping. If the buyer has already paid, I let him know I am going to wait until the other auction ends and will send him an invoice with the combined shipping savings already deducted from the 2nd item.

Terry

 

[Toy Soldier Brigade]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

You can send a refund through your PayPal account. The buyer does not get charged any fees. And you are refunded any fees you were charged.

 

[Shannon Reuss]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

You can send a refund through your PayPal account. The buyer does not get charged any fees. And you are refunded any fees you were charged.

Exactly, and you don't have the risk of a potential problem sending currency internationally or a check they can't cash. Now you know for next time that partial PayPal refunds are quick, easy and your fees are refunded as well. Great question!
Best regards,

 

[OzDigger]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

By far the best method is to refund the difference via Paypal, but don't forget to send them a separate email telling them what you have done - good PR :smile2:

 

[mikemiller1955]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

Well...it looks like they have charged me before...2.9%...am I wrong...

this is "cut and pasted" from a Paypal account invoice...

when you refund....do you choose "services" or "goods" to avoid this fee...



Related Transaction
Date Type Status Details Fee Net
Dec 30, 2011 Refund Completed ... -$10.00 USD $0.29 USD -$9.71 USD

 

[rekp]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

iF YOU REFUND FROM THE ORIGINAL PAYPAL TRANSACTION THEN PAYPAL WILL REFUND YOU THE SERVICE CHARGE ACCRUED ON THAT PART VALUE .

 

[Toy Soldier Brigade]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

Sound like you are SENDING MONEY rather then issuing a refund. Go to your PayPal history click on the transaction and scroll down the invoice. There is a refund link towards the bottom of the page. You can then enter the amount to be refunded. You must enter the amount or the entire transaction will be refunded. You get a review page to verify the refund before it is issued.

 

[Phantom Warrior]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

Well...it looks like they have charged me before...2.9%...am I wrong...

this is "cut and pasted" from a Paypal account invoice...

when you refund....do you choose "services" or "goods" to avoid this fee...



Related Transaction
Date Type Status Details Fee Net
Dec 30, 2011 Refund Completed ... -$10.00 USD $0.29 USD -$9.71 USD

I think you did it right. The transaction says refund completed. The total refund to the buyer is $10 made up of $9.71 from your Paypal account and $0.29 in fees refunded from Paypal itself

Terry

 

[theBaron]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

If I have multiple items up for sale and I see that the buyer who just won a bid is also bidding on another item of mine, I e-mail him to wait on paying because I will combine shipping. If the buyer has already paid, I let him know I am going to wait until the other auction ends and will send him an invoice with the combined shipping savings already deducted from the 2nd item.

Terry

That's a good idea, Terry, and I've dealt with other dealers who do so, too. As a customer, I appreciate a seller who's thinking ahead like that.

Prost!
Brad

 

[mikemiller1955]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

Well...it looks like they have charged me before...2.9%...am I wrong...

this is "cut and pasted" from a Paypal account invoice...

when you refund....do you choose "services" or "goods" to avoid this fee...



Related Transaction
Date Type.....Status............ Details...........Fee...........Net
Dec 30, 2011 Refund Completed ... -$10.00 USD $0.29 USD -$9.71 USD

I think you did it right. The transaction says refund completed. The total refund to the buyer is $10 made up of $9.71 from your Paypal account and $0.29 in fees refunded from Paypal itself

Terry

Related Transaction
Date Type.............Status............ Details...........Fee...........Net
Dec 30, 2011 Refund Completed ... -$10.00 USD $0.29 USD -$9.71 USD[/QUOTE]


this is how it actually reads...underneath the word fee...it says...29 cents...I'm thinking they charged him .29 cents...am I wrong...Michael

 

[mikemiller1955]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

not to make a big deal out of it...as I was mostly asking about other's opinions on the morality of refunding an overpayment on shipping charges...and I do feel it's the right thing to do...

but I just spoke to Paypal...

and they explained to me...

concerning a refund on an overpayment...or any refund for any reason...if I used the refund tab available on the original detailed invoice for that transaction...I would be charged 2.9% for the refund and an additional 30 cents...

to avoid this...the representative told me to open the "send money" tab...enter the recipients correct email address...and be sure to use the "personal" tab instead of the "purchase" tab to remit a refund... and this will prohibit any fee to either party...

 

[Phantom Warrior]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

I checked my Paypal account and they do charge a fee to the buyer on a partial refund like for postage. If the refund is just on postal rate, it is usually such a small number, the fee is almost nothing.

Terry

 

[mikemiller1955]

Re: Over charged shipping on Multiple "Buy it Now" Auctions...how do you handle this?

I checked my Paypal account and they do charge a fee to the buyer on a partial refund like for postage. If the refund is just on postal rate, it is usually such a small number, the fee is almost nothing. There was no $0.30 charge on any refunds unless that is something new.

Terry

Terry...from my experience...

both the higher International conversion fee percentage and the +.30 cent transaction fee...never show up on my detailed invoice...they are listed only on the itemized invoice...most people don't even look at it...

you have to do the math backwards to deduce my International charge fee...which is 3.9%......

Paypal does it's best not to let you see these "extra" charges...finding it on your itemized invoice is not easy either...one day I forgot how to find it and called Paypal...the representative couldn't even find the itemized invoice...

as they charge 3.9% for International as oppossed to 2.9% for domestic...plus conversion fees...plus transaction fees...depending on the type of transaction...they hide these charges from the public as much as possible..Paypal really tries hard to conceal these "extra" charges...they are not as easy to find as you would think...