I would be calling that Manager's boss and illustrate the lack of attention paid by him. Not sure what Grocery chain this was, but I had a lot of them as clients and I would get to hear the management level stories about individual and region managers. Unreal. Now, I will tell you that I thought the reason they have such unqualified managers was because of the relatively low pay for the job! Speaking of that, if you are familiar with Buccees, the Texas gas station/grocery store, fresh meat smoked, fresh fudge market, etc, they are the other end of the spectrum. Their store manager, the head honcho makes in excess of $250K per year. The food service head honcho makes $200K. There IMO is a reason that a 100 plus pump gas station and the largest convenience store you have ever seen has floors in the bathroom literally so clean you could eat of off them. High wages, people can actually have a career there.
TD